topic 65 pounds of corporate inflexibility in Plusnet Feedback

65 pounds of corporate inflexibility

victor — Wed, 12 Jun 2013 12:36:15 GMT

After 2 years of positive experience with plusnet, I was assuming moving broadband to another flat will be easy. It is easy but not cheap. Or fair. Or sensible. There is a 65 pound fee to move the service. But, cancelling the service, and signing up as a new customer is cheaper (even after the cessation and activation fees, which come to at most 50). I am not against the fee structure per se, but I find it peculiar that when a customer points out that both can save money, the company refuses.

Re: 65 pounds of corporate inflexibility

James — Wed, 12 Jun 2013 12:39:20 GMT

Hi,
I'm sorry that you are frustrated about this.
We have told you that we would be happy to waive this if you commit to a further 12 months with us, which would be the same if you were signing up as a new customer. We're just not able to do it on a monthly contract because we are charged ~ £68 to cease the service at your existing property and supplying the service at the new one.

Re: 65 pounds of corporate inflexibility

victor — Wed, 12 Jun 2013 12:51:35 GMT

Yeah, you did tell me;). But something just does not add up. I can do the switch without a contract by paying 25 pounds for termination fee and 25 pounds for activation fee. Also, your new "no contract service" requires only 25 pound activation, not 68-28=whatever cost you are saying you incur.

Re: 65 pounds of corporate inflexibility

James — Wed, 12 Jun 2013 12:53:42 GMT

If you were not on a contract, your broadband would also cost you a couple extra quid a month.
So you would still be better off by taking the house move with a new contracted term.