topic Re: Any chance of a reply? in Plusnet Feedback

Any chance of a reply?

PaulD — Mon, 22 Apr 2013 13:56:13 GMT

Question No 68568723
Still waiting a response from the 19th ...
Sorry for posting here again, but it seems you guys respond way quicker than the helpline ....
Cheers.

Re: Any chance of a reply?

James — Mon, 22 Apr 2013 14:00:42 GMT

Hi Paul,
I'm sorry about the delay.
I appreciate that you may not have seen it, but the page that you raised that ticket from tells you that we will respond within 5 working days.
I promise you that we will respond, but it might be a couple of days before we get round to your ticket.

Re: Any chance of a reply?

PaulD — Mon, 22 Apr 2013 16:20:34 GMT

OK cheers.

Re: Any chance of a reply?

PaulD — Tue, 23 Apr 2013 13:40:52 GMT

OK, the day arrived, as did the engineer, and I now sit here on fibre broadband at great speeds so all's well so far!
My question still stands though, regarding the previous day I had to take off work ...

Re: Any chance of a reply?

PaulD — Thu, 25 Apr 2013 13:11:39 GMT

All sorted amicably now.
Fibre works, and works well so far, but I fear that someone else might so easily get the same thing happening to them ..

Re: Any chance of a reply?

chrispurvey — Thu, 25 Apr 2013 14:19:44 GMT

Hi there,
I'm glad to see this has been resolved for you, sorry for the initial delay you had and we'll do our utmost to make sure that doesn't occur again.