topic Fibre Installation.... in Plusnet Feedback

Fibre Installation....

avaratz — Thu, 06 Jun 2013 18:56:21 GMT

Judging by several posts on here, it seems I'm not alone on this one.
Fibre install was set for the 31st (1-6PM). The guy phones me at 12:15 telling me he's outside (even though he had to ask me what my address was). I tell him there'll be someone in the flat from 1PM onwards as this is when the visit was set for, and he sounds a bit annoyed but says he will be there at 1PM.
1PM rolls around... no engineer. He didn't pitch at all.
Phoned Plusnet (who admittedly have in my eyes tried their best to help) who try to arrange an expedited installation date.
Nearly a week later and I still don't even have a confirmed date from OpenReach.
I often have to work from home and this is putting a bit of strain on me from my company
As I said, I know you guys are doing what you can, but is OR really this bad? I wouldn't have switched if I'd down I'd have a 2 week downtime! And it doesn't help that I constantly see OR vans driving past my flat!
Any help would be appreciated...

Re: Fibre Installation....

Townman — Fri, 07 Jun 2013 06:41:08 GMT

Quote from: avaratz
but is OR really this bad?

Sadly they can be much worse! You need someone from DCT on the case!

Re: Fibre Installation....

chrispurvey — Fri, 07 Jun 2013 10:55:29 GMT

Hi avaratz,
Sorry to hear that your services were not installed on the date scheduled. I can see that we have one booked for you for the 14th June, is that date best suited for you or would you be available for an earlier date?

Re: Fibre Installation....

avaratz — Fri, 07 Jun 2013 11:20:57 GMT

Hi Chris,
Thanks for the reply.
As I said, your guys have been brilliant and really tried to push my date forward. But last I heard was that the 14th (which I advised was the only day next week I was available due to work commitments unfortunately) was only penciled in and yet to be confirmed by OpenReach. Could you confirm if OR has accepted the 14th? Also, will it be an AM or PM appointment?
Thanks very much.
dick:quote

Re: Fibre Installation....

chrispurvey — Fri, 07 Jun 2013 11:57:13 GMT

It's confirmed and accepted for the 14th 8am-1pm. Sorry for the delay.