topic Great Quality Help in Plusnet Feedback

Great Quality Help

Morgan — Wed, 17 Apr 2013 16:45:30 GMT

I have just been reviewing my account with [mremoved] - CSC Analyst, and have found that his understanding and great patience have
helped to resolve my queries and extend my my term as a customer with Plusnet for a further 2 years. He was very helpful and considerate in overcoming difficulties that my impaired hearing and speech caused.
[mremoved]managed to conclude the business and provided a quality experience from a call centre.
Well done, and thank you.
Morgan
jim:csa

Re: Great Quality Help

Oldjim — Wed, 17 Apr 2013 17:30:46 GMT

Thank you for the nice report - unfortunately naming CS Agents names is against the Forum Rules but I have noted the name for staff so that he is properly recognised

Re: Great Quality Help

orbrey — Thu, 18 Apr 2013 08:03:20 GMT

Hi Morgan,
Thanks very much for that - I've dropped a post into our internal recognition forum to make sure your feedback is passed on, really glad you're impressed and hope we keep it up. Please let us know if there's anything else we can do for you.