topic answer the phone please :) in Plusnet Feedback

answer the phone please :)

kevyandrean — Sat, 01 Jun 2013 18:25:51 GMT

25 mins iv been trying to get through. it said its a wait of 15. Need to sort this conectiton that keeps droping. also when i do a speed test (4 different ones) it cant give me a upload speed result.

Re: answer the phone please :)

dvorak — Sat, 01 Jun 2013 19:39:12 GMT

you can see how busy they are here.. http://www.plus.net/supportpages.html?a=212

Re: answer the phone please :)

Anonymous — Sat, 01 Jun 2013 21:36:12 GMT

A couple of weeks ago I just wanted to top-up my VoIP credit, at just after 6AM the support stats pages said there was one person in the queue and the delay was three minutes. In the end it took me 29 minutes to make a simple credit card payment, which used to be possible just by raising a ticket !

Re: answer the phone please :)

chrispurvey — Mon, 03 Jun 2013 08:57:41 GMT

Are you using a wired or wireless connection?

Re: answer the phone please :)

Anotherone — Thu, 06 Jun 2013 01:37:39 GMT

And what sort of download speed do you normally get? Are you are on a 20CN Exchange connection?