topic Re: OpenReach need I say more? in Plusnet Feedback

OpenReach need I say more?

Devonian — Fri, 31 May 2013 13:46:24 GMT

So far 3 visits.. and the 'engineers' did [Censored] all, except test the line... which doesn't need an 'Engineer' to do.
They didn't check the outside cabling/cab/exchange even though they promised they did.
The first guy found a fault, retested, the fault vanished, so he said it must have been an incorrect reading..... umm I have a fault which comes and goes when it feels like it!
Visit number 3 consisted of a trainee and trainer.. when the trainer went to his van I questioned the trainee about the notes he had on my fault, he confirmed the previous 'Engineers' didn't do anything else but test my line from the test socket, then mess up the interleaving/snr settings.
Today, Engineer number 4 was booked to arrive between 8 and 1. It's nearly 3pm, and he's a no show.

Useless, utter bloody useless.

PlusNet though, especially Chris Pettitt, has been fantastic, thank you so much.

Re: OpenReach need I say more?

Devonian — Fri, 31 May 2013 15:45:39 GMT

A call to PN confirms my suspicions.. the boost engineer failed to show with no reason.
If it is the same guy as last time, then I am not surprised.
So, this is visit number 4, the previous 3 failed to fix the problem after not actually looking into it, and number 4 was a no show.
If I am not in, I am charged £50.
4 times I have had to take time from work, and OpenReach have failed to do what needs to be done.
That's £200 please.

Re: OpenReach need I say more?

adamwalker — Fri, 31 May 2013 16:33:30 GMT

Gutted to hear about that Devonian, especially frustrating at this time of day when I can't personally act on it straight away! I'm glad to see one of or more experienced faults agents is on the case however and I'm sure he won't go lightly on our suppliers.
Adam

Re: OpenReach need I say more?

Devonian — Fri, 31 May 2013 16:57:25 GMT

Cheers Adam.
It's not PlusNets fault, it's just a shame you have to deal with OpenReach.

Re: OpenReach need I say more?

adamwalker — Mon, 03 Jun 2013 08:47:39 GMT

I'll give our faults guys a nudge for you and see what the latest ism I'll make sure we let you know ASAP.
Adam

Re: OpenReach need I say more?

Devonian — Wed, 05 Jun 2013 10:03:24 GMT

Another Boost engineer is booked for this afternoon... fingers crossed!!

Thanks Adam.

Re: OpenReach need I say more?

Anotherone — Thu, 06 Jun 2013 00:51:56 GMT

And ..........?

Re: OpenReach need I say more?

dvorak — Thu, 06 Jun 2013 07:08:08 GMT

maybe he keeled over in a state of shock when someone turned up

Re: OpenReach need I say more?

w23 — Thu, 06 Jun 2013 07:31:21 GMT

This? http://community.plus.net/forum/index.php/topic,111551.msg996607.html#msg996607

Re: OpenReach need I say more?

Anotherone — Thu, 06 Jun 2013 08:57:06 GMT

Thanks, even the mods can't keep up with 2 threads

Re: OpenReach need I say more?

Devonian — Thu, 06 Jun 2013 10:23:02 GMT

Nor me LOL

Re: OpenReach need I say more?

Strat — Thu, 06 Jun 2013 11:44:55 GMT

To make things easier for all I've locked this thread in favour of the one linked to by w23 above.