https://community.plus.net/t5/Plusnet-Feedback/Technical-Support/m-p/990122#M40817 I had occasion to contact Technical Support for the first time earlier this week about a problem I was having setting up mu PN e-mail account on an Android tablet computer and following PN's useful guide.<BR />My call was connected to a human within seconds (good) and after I explained my issue I was talked through the process and soon discovered MY simple error. I was submitting my full -mail address instead of just my username <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@39CAA4D3C5337609D22BCCF670FC8D42/images/emoticons/embarrassed.gif" alt="Embarrassed" title="Embarrassed" /> (as the guide states).<BR />I don't know who I was talking to but must compliment him on the professional and non condescending way in which I was dealt with. He might have been thinking "what a wally" but in no way was this conveyed or even hinted at.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@7617B13E24C0CCAE119AD01B2BB73839/images/emoticons/rolleyes.gif" alt="Roll_eyes" title="Roll_eyes" /><BR />I was then given an excellent explanation on the differences between POP3 and IMAP which was quite informative.<BR />Full marks to whoever it was. So refreshing to be able to converse with someone in the U.K. and not an offshore "script monkey" . <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 30 May 2013 10:48:26 GMT newagetraveller 2013-05-30T10:48:26Z https://community.plus.net/t5/Plusnet-Feedback/Technical-Support/m-p/990122#M40817 I had occasion to contact Technical Support for the first time earlier this week about a problem I was having setting up mu PN e-mail account on an Android tablet computer and following PN's useful guide.<BR />My call was connected to a human within seconds (good) and after I explained my issue I was talked through the process and soon discovered MY simple error. I was submitting my full -mail address instead of just my username <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@39CAA4D3C5337609D22BCCF670FC8D42/images/emoticons/embarrassed.gif" alt="Embarrassed" title="Embarrassed" /> (as the guide states).<BR />I don't know who I was talking to but must compliment him on the professional and non condescending way in which I was dealt with. He might have been thinking "what a wally" but in no way was this conveyed or even hinted at.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@7617B13E24C0CCAE119AD01B2BB73839/images/emoticons/rolleyes.gif" alt="Roll_eyes" title="Roll_eyes" /><BR />I was then given an excellent explanation on the differences between POP3 and IMAP which was quite informative.<BR />Full marks to whoever it was. So refreshing to be able to converse with someone in the U.K. and not an offshore "script monkey" . <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 30 May 2013 10:48:26 GMT https://community.plus.net/t5/Plusnet-Feedback/Technical-Support/m-p/990122#M40817 newagetraveller 2013-05-30T10:48:26Z https://community.plus.net/t5/Plusnet-Feedback/Technical-Support/m-p/990123#M40818 Thanks for the great feedback, I'll track down who it was and pass on this message to them. Thu, 30 May 2013 10:53:56 GMT https://community.plus.net/t5/Plusnet-Feedback/Technical-Support/m-p/990123#M40818 Chris 2013-05-30T10:53:56Z