topic Impressed in Plusnet Feedback

Impressed

robert1935 — Wed, 10 Apr 2013 15:36:01 GMT

I am due to go live with PN tomorrow late afternoon, BUT, tried to get on the net this morning only to find that BT had disconnected me from the net, what the hell do I do now I thought, I phoned PN, a very pleasant gent answered my call, I explained my predicament, don't worry sir let me just check he said, 30 seconds later he came back, your activation date was brought forward a day, we sent you an email but BT was a little quick off the mark don't worry its all sorted out for you, just connect the router and of you go.
Put the phone down connected the router and in less than 10mins was up and running, checked the speeds and was surprised the speeds were faster than with BT, as the title sez, very impressed.
Look forward to a pleasant association with PN
Regards Bob

Re: Impressed

adamwalker — Wed, 10 Apr 2013 16:21:39 GMT

Hi Bob,
Welcome on board and to the community forum!
Glad to hear you're having a positive experience. I'll find out who you spoke too and get some recognition passed their way.
Adam

Re: Impressed

tijara33 — Thu, 11 Apr 2013 12:19:14 GMT

Welcome Bob, nice to see someone with a similar hair style & colour to mine!
I've been with PN for nearly a year now & I haven't had a single problem. I joined with ADSL & then upgraded to fibre once it became available.
The support either by email, phone or this forum, are 2nd to none. In particular, this forum is a veritable goldmine of information about not only PN but the whole workings of the internet. There are some very knowledgeable & patient members of the forum. I've learnt lots of both interesting & useful information.