topic Re: still waiting in Plusnet Feedback

still waiting

albinocory — Thu, 23 May 2013 09:13:18 GMT

was due to go live on monday between 1 and 6 didnt turn up rang cs and got told he ran out of time but did the exchange part of it. the best part of it all is that its just a me moving from one firber provider to another the cabinet was done before and i have the openreach modem ready to go but still waiting for a date the people i have spoken to already have been great unlike last lot parnter has said if its not done soon just cancel the lot and go somewhere esle has anybody any ideas what esle i can do
thanks

Re: still waiting

chrispurvey — Thu, 23 May 2013 12:45:30 GMT

Hi albinocory,
Sorry for the delay, I'm chasing this up now and am arranging to get an engineer date confirmed today for you, I'll be in-touch shortly.
Chris

Re: still waiting

chrispurvey — Thu, 23 May 2013 15:29:01 GMT

I gather Sean has been in-touch with you, I hope you're happy with the outcome.
Let me know if have any questions.

Re: still waiting

Townman — Thu, 23 May 2013 18:00:11 GMT

Quote from: albinocory
... parnter has said if its not done soon just cancel the lot and go somewhere esle has anybody any ideas what esle i can do

The problem here is that PN as with ALL suppliers is at the mercy of BT Openreach who deliver the end user installs. No matter who you goto for your broadband service, you are faced with the same under resourced under skilled organisation BTOR.
You are best served by sitting tight and allowing the PN team to get matters sorted at the earliest dates offered by BTOR. If you want to do something which might make a difference, write to OFCOM, the Chairman of the BT group and your MP asking that BTOR are made to get an act together.
I sympathise with your frustration, if BTOR cannot service the appointment, you might reasonably expect that THEY sort out a new one the next day. They do not, they pass it back to the requesting provider for the next available date.

Re: still waiting

albinocory — Fri, 24 May 2013 10:48:24 GMT

well got online today at last but only getting 30meg on 80/20

Postcode:Phone exchange:FALMOUTHEstimated line speed:49Mb (Accurate to within +/- 1Mbit) - Checked on 2013-04-13 22:35:21Current line speed:78

Re: still waiting

Chris — Fri, 24 May 2013 10:49:11 GMT

What do other speedtesters give you? The one you've used isn't the most accurate.

Re: still waiting

albinocory — Fri, 24 May 2013 10:51:00 GMT

Re: still waiting

albinocory — Fri, 24 May 2013 10:58:53 GMT

i was getting 24meg with other fiber provider on 40/10 profile

Re: still waiting

albinocory — Fri, 24 May 2013 11:00:34 GMT

1. Best Effort Test: -provides background information.
Download Speed
29.95 Mbps

0 Mbps 31.32 Mbps
Max Achievable Speed
Download speedachieved during the test was - 29.95 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-31.32 Mbps .
Additional Information:
IP Profile for your line is - 31.32 Mbps
2. Upstream Test: -provides background information.
Upload Speed
7.4 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.4Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Re: still waiting

KevinA — Fri, 24 May 2013 15:32:22 GMT

The issue here appears to be with your original estimate, makes me wonder if there is an underlying line fault that has been present even with your previous provider, you say you've had fibre with a previous provider and that speed was 24Mb, It should really have been pointed out that if you wasn't maxing out the 40-10 profile with your previous provider (indicating your line could go faster) That changing to a new provider offering 80-20 profile wasn't going to necessarily increase your speed because at the end of the day its the exact same equipment.

Re: still waiting

albinocory — Sat, 25 May 2013 05:35:53 GMT

hi kevin yes i knw that but this is one of the old speedtests

dick:green Image tags added.

Re: still waiting

jimbof — Sat, 25 May 2013 07:56:30 GMT

>deleted< I missed a post!
Looks like your line is underperforming against estimate. Whichever provider you are with it is going to be down to getting Openreach to do something as it is somewhere between your modem and the cabinet that you have issues. With performance like that on 40/10, 80/20 isn't going to speed anything up for you. It is only of benefit if the 80/20 package comes with features that you want over the 40/10.
jim:green more or less duplicate post removed and this post tidied up mod:end

Re: still waiting

albinocory — Mon, 27 May 2013 15:39:22 GMT

ok what do i do now

Re: still waiting

orbrey — Tue, 28 May 2013 08:50:40 GMT

Hi there,
Not sure if this is a case of the estimate being incorrect, but I'd recommend raising us a fault at http://faults.plus.net - pop some BT speed test results in the notes section along with your initial estimate and we'll get it looked into for you.

Re: still waiting

Anotherone — Sat, 01 Jun 2013 22:30:07 GMT

BTw/OR are not known for the accuracy of their speed estimates if you follow my drift. If you are now getting 29Mbps compared to 24Mbps with a previous provider then you may well be lucky, but do as Matt said, though I doubt it will achieve anything.

Re: still waiting

albinocory — Sun, 02 Jun 2013 06:56:43 GMT

hi its now gone to BTOR to look at when we first got fibre we were on 32 then we had a problem and it was sorted and near end it went to 28 and just before leaving it was 29 so don't know whats going on
thanks

Re: still waiting

Anotherone — Sun, 02 Jun 2013 08:33:42 GMT

Unfortunately Fibre DSL seems quite aggressive and could be responding to varying interference/noise conditions on your line, worth checking for audible noise though. Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls? If need be, do a quiet line test, 17070 option 2.

Re: still waiting

albinocory — Tue, 04 Jun 2013 07:23:42 GMT

hi no problems with phone we are now just waiting for BTOR now to see if there is any new problems

Re: still waiting

albinocory — Thu, 06 Jun 2013 12:52:53 GMT

well BTOR has been out it now looks like the line is old they are going to get someone out to look into putting a new line from cab now we wait and see so thank you plusnet

Re: still waiting

chrispurvey — Fri, 07 Jun 2013 12:18:48 GMT

Let us know how you get on.