https://community.plus.net/t5/Plusnet-Feedback/Very-Satisfactory-Service/m-p/986160#M40634 Hi Ces,<BR />Thank you for taking the time to post your happy experience. I'm hoping the new router has resolved your issue, let me know how you go with that.<BR /> Wed, 22 May 2013 13:33:53 GMT chrispurvey 2013-05-22T13:33:53Z https://community.plus.net/t5/Plusnet-Feedback/Very-Satisfactory-Service/m-p/986159#M40633 Hi,<BR />I've been with Plusnet for 10+ years with very few problems therefore have only needed to contact Customer Service infrequently. <BR />The latest occasion sums it up. <BR />I phoned last Saturday evening, &nbsp;the phone was answered reasonably quickly by a very pleasant and capable lady, I didn't catch her name, we discussed my problem and agreed it could be my router she reminded me I was eligible for a free router.<BR />As it was a Saturday evening and from comments I've read on here I had my doubts when she suggested I'd probably receive it on Tuesday and &nbsp;that the installation should be straight forward.<BR />Those doubts were prove to be unfounded, the Router duly arrived yesterday and the installation was indeed straightforward and t was up and running with no problems as easily as she said it would be.<BR />Now only time will tell if it is the cure for my problem.<BR />So, well done and thank you.<BR />Ces<BR /> Wed, 22 May 2013 11:39:45 GMT https://community.plus.net/t5/Plusnet-Feedback/Very-Satisfactory-Service/m-p/986159#M40633 CJC1942 2013-05-22T11:39:45Z https://community.plus.net/t5/Plusnet-Feedback/Very-Satisfactory-Service/m-p/986160#M40634 Hi Ces,<BR />Thank you for taking the time to post your happy experience. I'm hoping the new router has resolved your issue, let me know how you go with that.<BR /> Wed, 22 May 2013 13:33:53 GMT https://community.plus.net/t5/Plusnet-Feedback/Very-Satisfactory-Service/m-p/986160#M40634 chrispurvey 2013-05-22T13:33:53Z