topic Re: honest broadband? in Plusnet Feedback

honest broadband?

papajema — Thu, 04 Apr 2013 15:49:10 GMT

if my service is only working for half a month in feb and 3/4 month in march why am i being charged full rate? hardly honest...

Re: honest broadband?

AndyH — Thu, 04 Apr 2013 15:50:21 GMT

What problems have you had?

Re: honest broadband?

papajema — Thu, 04 Apr 2013 15:53:44 GMT

total loss of service dsl and phone, when i called to report issue i waited for 30 mins before an answer by which time i had used up most of the credit on my phone, i asked if it would be possible to call me back and i was told no! and the last incident left me disconnected for 11 days - bloody jokers - somebody else can have my £60 a month

Re: honest broadband?

Devonian — Thu, 04 Apr 2013 15:59:40 GMT

£60 a month? WOW!!
What package is that?

Re: honest broadband?

papajema — Thu, 04 Apr 2013 16:04:31 GMT

package isnt £60 but my average spend is

Re: honest broadband?

James — Thu, 04 Apr 2013 16:18:59 GMT

Hi there,
I just came across this thread and tried to give you a call to discuss.
Feel free to drop me a message and I'll be happy to try again tomorrow.

Re: honest broadband?

KevinG — Thu, 04 Apr 2013 18:26:47 GMT

Quote from: papajema
package isnt £60 but my average spend is

Sounds like you're on the wrong package then. In my experience Plusnet has always refunded pro-rata for periods without service. Have you actually asked?

Re: honest broadband?

papajema — Fri, 05 Apr 2013 10:24:12 GMT

of course i have asked but haven't had any reply,

Re: honest broadband?

James — Fri, 05 Apr 2013 10:27:56 GMT

If you let me know when you are free for a chat I'll happily have that discussion with you.

Re: honest broadband?

Luzern — Fri, 05 Apr 2013 10:29:18 GMT

Not true! You have a reply from James on this thread. Have you actually dropped him a mesage or are you just a stirrer?

Re: honest broadband?

papajema — Fri, 05 Apr 2013 10:33:36 GMT

a stirrer? i am a unhappy customer who has paid for a service i have not received you <snip> James said he tried to call me, but i have NOT recieved any call from plus net.
Academic now as i am moving, i have found another isp that will half my monthly, although i fear getting a mac will be another mission
jim:red personal abuse removed as per this Forum Rule mod:end

Re: honest broadband?

James — Fri, 05 Apr 2013 10:34:46 GMT

I work for Plusnet - I tried to call you yesterday, there was no answer.
If you want me to try again, let me know when you are free.

Re: honest broadband?

papajema — Fri, 05 Apr 2013 10:36:07 GMT

call me now

Re: honest broadband?

jelv — Fri, 05 Apr 2013 13:06:48 GMT

papajema: Calls from Plusnet come up as number withheld - do you take those calls?

Re: honest broadband?

James — Fri, 05 Apr 2013 13:07:21 GMT

I was calling his girlfriends mobile.
All sorted now.