topic Re: incompatible line issue in Plusnet Feedback

incompatible line issue (resolved)

joncooper — Thu, 04 Apr 2013 13:33:03 GMT

I went to sign my mum up for phone and broadband this morning and 'the system' says her line is not compatible and a new line would have to be installed
this is an ex BT line that seemed ok to transfer to Orange (now EE)
we have a MAC number and would proceed but she isn't interested in paying £50 for a new line she doesn't need

Re: incompatible line issue

adamwalker — Thu, 04 Apr 2013 14:09:32 GMT

Hi there,
Mind sending me a DM with the phone number and postcode so I can check for some more specific info?
Adam

Re: incompatible line issue

joncooper — Thu, 04 Apr 2013 14:16:39 GMT

DM sent

Re: incompatible line issue

joncooper — Fri, 05 Apr 2013 09:38:54 GMT

all appropriate information sent yesterday
really would like to get moving on this while her MAC is still valid and before EE bill her for another month

Re: incompatible line issue

adamwalker — Fri, 05 Apr 2013 12:52:27 GMT

I understand, few things I need to check so bear with me and I'll make sure I get back to you about that ASAP.

Re: incompatible line issue

joncooper — Tue, 09 Apr 2013 15:00:57 GMT

no luck yet?

Re: incompatible line issue

adamwalker — Tue, 09 Apr 2013 15:13:49 GMT

My bad this has obviously slipped my mind.
I can't check this at the moment as BT's availability checker is down at the moment (bad timing!)
I've set myself a reminder to pick this up in the morning.
Adam

Re: incompatible line issue

joncooper — Wed, 10 Apr 2013 16:19:53 GMT

feeling unloved

Re: incompatible line issue

spraxyt — Wed, 10 Apr 2013 16:32:36 GMT

Perhaps Adam's reminder has an incompatibility issue too.
If Adam doesn't get back tonight have you tried checking with the provisioning team? I think they are here after 5:30pm.

Re: incompatible line issue

joncooper — Wed, 10 Apr 2013 17:02:33 GMT

cheers spraxyt, I had tried the online 'help' last week before I came here
but haven't yet had time* to get back over there (to mothers)

*by which I mean enough time to play with PN CS

Re: incompatible line issue

adamwalker — Thu, 11 Apr 2013 08:29:52 GMT

Hi apologies this hasn't been picked up yet, I am having an issue with what I use for reminders so time for me to find another way to deal with that!
I've checked the number and it looks fine to be transferred to us we should be able to get the account signed up for you over the place the order to transfer the line manually if any systems seem to contradict what I'm seeing.
Any issues beyond that please let me know.
Adam

Re: incompatible line issue

joncooper — Thu, 11 Apr 2013 08:49:30 GMT

Thanks Adam, I have checked (as far as I can from a different location) and it seems like the order might go through now
so, off to mother's to see what happens

Re: incompatible line issue

adamwalker — Thu, 11 Apr 2013 11:07:05 GMT

OK, I'm happy to jump on this if need be.

Re: incompatible line issue

joncooper — Sat, 13 Apr 2013 12:20:10 GMT

All seems to have gone through ok this time, thanks Adam
will let you know if anything untoward happens during transfer etc
(hopefully shouldn't be any issues, just phone & BB, no fibre)

Re: incompatible line issue

joncooper — Tue, 30 Apr 2013 16:04:19 GMT

Thanks Adam - mum is connected now, no issues at all, Plus.net emailed to say it was connected yesterday, I popped over to sort out the router etc & configure her laptop
Just the phone line transfer to go now, couple of weeks 'till then though
one little-old-lady(81) glad to be shot of Freeserve/Orange/EE - whatever they're called this week

Re: incompatible line issue (resolved)

orbrey — Wed, 01 May 2013 08:29:19 GMT

Fantastic, glad it's all sorted Thanks very much for letting us know.