https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983140#M40428 Hello there guys, <BR />I am a new customer to PlusNet and recently posted a comment regarding the bad advice I received to taking out a product with them which is now costing me more than I anticipated. <BR />My product – 12 month upfront line rental, anytime calls with 10GB internet usage. (Having asked lots of times if this would be more than sufficient enough due to grandkids visiting). Advisor was 100% confident. <BR />I bought the product and one month into the contract being charged an extra £5 due to going over. Contacted PlusNet to rectify the problem, and basically was told three options,<BR />!. Take out a 24 month contract with 12mth £4.99 and 12months £9.99 (paying more out and tying me to a longer term)<BR />2. Upgrade to £9.99 for 12 months (the offer of £4.99 is still available but they don’t want to offer it when I could have done this had the information been correctly given) <BR />&nbsp; <BR />3. Leave and pay a cancellation fee ( which the advisor was more than happy for me to do so) <BR />I appreciate that no-one can determine how much usage someone would personally use but the professional advice provided was the 10GB would be more than anyone would use. <BR />It’s very unprofessional that an advisor is willing to offer the option for a customer to leave and not retain their custom. <BR />I have received some good advice from the forum on how I should manage my account. <BR />I have also received an e mail from PlusNet who basically very blunt and still want me to sign up to a 24 month contract. <BR />The offer £4.99 is still on, but the advisor did mention that it would cost PlusNet to put me on it as there is a lot of technical work that has to go into it. <BR />As I have said I am still in the 2nd month of my contract and I am sure that this matter could be easily rectified to provide better customer care and satisfaction<BR /> Tue, 02 Apr 2013 14:26:11 GMT scoprion 2013-04-02T14:26:11Z https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983140#M40428 Hello there guys, <BR />I am a new customer to PlusNet and recently posted a comment regarding the bad advice I received to taking out a product with them which is now costing me more than I anticipated. <BR />My product – 12 month upfront line rental, anytime calls with 10GB internet usage. (Having asked lots of times if this would be more than sufficient enough due to grandkids visiting). Advisor was 100% confident. <BR />I bought the product and one month into the contract being charged an extra £5 due to going over. Contacted PlusNet to rectify the problem, and basically was told three options,<BR />!. Take out a 24 month contract with 12mth £4.99 and 12months £9.99 (paying more out and tying me to a longer term)<BR />2. Upgrade to £9.99 for 12 months (the offer of £4.99 is still available but they don’t want to offer it when I could have done this had the information been correctly given) <BR />&nbsp; <BR />3. Leave and pay a cancellation fee ( which the advisor was more than happy for me to do so) <BR />I appreciate that no-one can determine how much usage someone would personally use but the professional advice provided was the 10GB would be more than anyone would use. <BR />It’s very unprofessional that an advisor is willing to offer the option for a customer to leave and not retain their custom. <BR />I have received some good advice from the forum on how I should manage my account. <BR />I have also received an e mail from PlusNet who basically very blunt and still want me to sign up to a 24 month contract. <BR />The offer £4.99 is still on, but the advisor did mention that it would cost PlusNet to put me on it as there is a lot of technical work that has to go into it. <BR />As I have said I am still in the 2nd month of my contract and I am sure that this matter could be easily rectified to provide better customer care and satisfaction<BR /> Tue, 02 Apr 2013 14:26:11 GMT https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983140#M40428 scoprion 2013-04-02T14:26:11Z https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983141#M40429 Hi there, <BR />Leave it with me and I'll get someone to respond over on your other thread about this.<BR /><A href="http://community.plus.net/forum/index.php/topic,113600.msg976979.html#msg976979" target="_blank">http://community.plus.net/forum/index.php/topic,113600.msg976979.html#msg976979</A> Tue, 02 Apr 2013 14:28:31 GMT https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983141#M40429 Chris 2013-04-02T14:28:31Z https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983142#M40430 I couldn't understand why another thread had been started, it just causes confusion. Tue, 02 Apr 2013 16:08:06 GMT https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983142#M40430 Anotherone 2013-04-02T16:08:06Z https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983143#M40431 Locked in favour of <A href="http://community.plus.net/forum/index.php/topic,113600.0.html" target="_blank">http://community.plus.net/forum/index.php/topic,113600.0.html</A> Tue, 02 Apr 2013 16:25:57 GMT https://community.plus.net/t5/Plusnet-Feedback/PlusNet-Advisors-not-correctly-providing-best-deal-advice/m-p/983143#M40431 Oldjim 2013-04-02T16:25:57Z