topic Re: still traffic shaping us this is not right in Plusnet Feedback

still traffic shaping us this is not right

Br0wn — Wed, 15 May 2013 23:59:51 GMT

Stop traffic shaping us now. if you do not stop it I will go to trading standards because I am paying for a service you are not giving me and people in my house. I am also seriously thinking about going with another IP as you are not giving us what we are paying for.

Re: still traffic shaping us this is not right

picbits — Thu, 16 May 2013 06:12:39 GMT

What package / connection are you on and what makes you think you are being traffic shaped ?
A little more info may help you case here.

Re: still traffic shaping us this is not right

shalom2010 — Thu, 16 May 2013 06:25:29 GMT

Br0wn - if you are talking about slow speeds on usenet (nntp) see this thread http://community.plus.net/forum/index.php/topic,114942.0.html

Re: still traffic shaping us this is not right

dvorak — Thu, 16 May 2013 06:30:16 GMT

if you're on a package that doesn't have shaping then there isn't any shaping, there's prioritisation but that's different.

Re: still traffic shaping us this is not right

Chris — Thu, 16 May 2013 07:50:12 GMT

The product you're on has 2 hours of speed restrictions, during 8pm and 10pm. This is clearly shown on our website and can be found here: http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement
What services are you having problems with and are you seeing any slowdowns outside of these periods?
I've just noticed that you've got a fault ticket open that we're looking into, is this the issue you're referring to?

Re: still traffic shaping us this is not right

Br0wn — Thu, 16 May 2013 14:38:55 GMT

I have 2 screen caps of the performance issues after we contacted you about this traffic shaping on Monday. We did speed tests and our speeds were better after we spoke to you, but on Wednesday they have got low again please see the screen caps

Re: still traffic shaping us this is not right

Br0wn — Thu, 16 May 2013 14:40:31 GMT

Quote from: Chris
The product you're on has 2 hours of speed restrictions, during 8pm and 10pm. This is clearly shown on our website and can be found here: http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement
What services are you having problems with and are you seeing any slowdowns outside of these periods?
I've just noticed that you've got a fault ticket open that we're looking into, is this the issue you're referring to?

yes Chris this is the issue I am referring to

Re: still traffic shaping us this is not right

Br0wn — Thu, 16 May 2013 15:10:26 GMT

no broadband and network error

Re: still traffic shaping us this is not right

Chris — Thu, 16 May 2013 15:18:47 GMT

Have you been able to do the tests we asked for on your fault ticket yet? The ticket is currently with you so if you can reply to it via our website we'll continue looking into the issue.

Re: still traffic shaping us this is not right

Br0wn — Thu, 16 May 2013 20:52:15 GMT

yes Chris
when i try to go to http://www.plus.net/suppo...e.shtml#trafficManagement
it say 503 Service Unavailable
when i tried again now it is saying 404 web page not found !?

Re: still traffic shaping us this is not right

RPMozley — Thu, 16 May 2013 21:19:11 GMT

You have to click on the original link post as the quoted link seems to have been messed up.
Or use this link:
Traffic management

Re: still traffic shaping us this is not right

Oldjim — Thu, 16 May 2013 21:47:06 GMT

To be exact you appear to have copied the link in a post which has been truncated by the forum software rather that clicking on it
What you are trying to link to is
http://www.plus.net/suppo...e.shtml#trafficManagement whereas the correct link is http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement
The links above are shown in full by stopping the forum software mucking them up

Re: still traffic shaping us this is not right

Br0wn — Fri, 17 May 2013 15:24:41 GMT

https://www.plus.net/wizard/
https://www.plus.net/wizard/?p=view_question&id=69529696
All these tests have been done 2/3 times the fault is your end. I will ask you again to stop traffic shaping us, thank you. Also my daughter as well as my lodger are trying to use the internet for job search and/or college/training courses search, but with you traffic shaping us they are not able to do this!

Re: still traffic shaping us this is not right

jelv — Fri, 17 May 2013 15:39:53 GMT

Yes they are shaping your traffic for the 2 hours between 8pm and 10pm and not at any other time. No matter how many times you ask they are not going to stop doing that as it's part of the product specification.
You were asked

Quote from: Chris
What services are you having problems with and are you seeing any slowdowns outside of these periods?

I can't see where you've answered that.
A common cause of slowdowns is faults on the line.

Quote from: Chris
Have you been able to do the tests we asked for on your fault ticket yet? The ticket is currently with you so if you can reply to it via our website we'll continue looking into the issue.

Have you done as requested?

Re: still traffic shaping us this is not right

Chris — Fri, 17 May 2013 15:59:06 GMT

Quote
Also my daughter as well as my lodger are trying to use the internet for job search and/or college/training courses search, but with you traffic shaping us they are not able to do this!

I think there is some confusion here, the traffic management on the account will *not* stop this. The problem you're currently having is a fault which we'll pick up and help to get fixed, this is not the same as traffic shaping.