topic Re: Call centre support in Plusnet Feedback

Call centre support

Doherto — Fri, 29 Mar 2013 17:35:50 GMT

I have just spoken to the customer support team re my account and options. I run a sales and service business and understand that every time a customer calls the office their impression of our business is in the hands of the person who answers the phone. I must therefore give the most positive feedback for the quality of care and support I received this afternoon. I have some great people in my call centre but they can learn a lot from the experience I have just had talking to PlusNet. Brilliant. If I had any thoughts of changing supplier, the level of professionalism I just experienced, guarantees my loyalty. ( and no it was not a relative ) If your system has any way of rewarding your staff find out who I spoke to and reward him please. Doherto

Re: Call centre support

Strat — Fri, 29 Mar 2013 17:45:46 GMT

Welcome to the forum Doherto
Pleased to hear you had a good experience with CSC.

Re: Call centre support

Oldjim — Fri, 29 Mar 2013 17:53:03 GMT

Can you give an approximate time

Re: Call centre support

Doherto — Fri, 29 Mar 2013 18:49:27 GMT

Shortly after 17.00 today, just before I started this thread

Re: Call centre support

Oldjim — Fri, 29 Mar 2013 18:54:18 GMT

with that information there is an extremely good chance they can find the culprit

Re: Call centre support

Devonian — Fri, 29 Mar 2013 19:27:40 GMT

I thought I would add, every time I have called PN, I have always been dealt with politely, professionally, and my enquiry has always been dealt with or passed to the right person properly.
Compared with Talktalk, and BT... PlusNet are a dream!

Re: Call centre support

Pettitto — Mon, 01 Apr 2013 14:06:33 GMT

I've found who it was that you spoke to!
Many thanks for your feedback on your experience from when you called in. We have an internal 'Recognition Forum' which I've added Phil to.