topic Re: Easy move in Plusnet Feedback

Easy move

AlaricAdair — Fri, 10 May 2013 19:51:24 GMT

I've been meaning to record my compliments for the recent move of my Business ADSL service.
I wasn't sure of the date of completion for our move so I left the move notice to Plusnet until the last moment. We moved house about 150 miles from London on two days notice. I was expecting to have to wait for a couple of weeks before PN could arrange a circuit move. When I phoned PN they offered a 2 working day expedited move for an additional fee of circa £100. I paid the money and two days later plugged in the ADSL modem from the old house into the phone point at the new place and switched it on. It worked immediately with no tinkering, I found I'd even retained my old static IP address range. There wasn't even the need to wait for an Openreach engineer to visit the building, all of the work was done remotely.
The added bonus was that my copper line ADSL jumped from 8 mbs to 21 mbs at my new (200 year old) house.
Well done PlusNet.

Re: Easy move

Anonymous — Sat, 11 May 2013 15:34:44 GMT

Thanks very much for the feedback, AlaricAdair, I'll make sure this is passed on. I'm glad we've managed to make the broadband move hassle free for you. Do let us know if there's anything else we can help with.
Rob

Re: Easy move

w23 — Sat, 11 May 2013 15:45:32 GMT

Quote from: AlaricAdair
When I phoned PN they offered a 2 working day expedited move for an additional fee of circa £100.

Just for information, is that option available to home users as well as business customers?

Re: Easy move

Anonymous — Sat, 11 May 2013 18:28:44 GMT

Hi w23
I *think* it's available on residential as well but it's been a while since I've worked on the consumer side so I'm not entirely sure. I'll let one of the Digi Care team confirm on Monday

Re: Easy move

w23 — Sat, 11 May 2013 18:33:43 GMT

Thanks Rob,
As I said, it's just for information, in case anyone may find a need.

Re: Easy move

Anonymous — Wed, 15 May 2013 09:14:08 GMT

Sorry for the delay in aswering this one for you.
Having checked with the residential provisioning guys, I can confirm that residential ADSL and FTTC orders can be expedited at a cost of £132 for ADSL, £192 for FTTC (inc .VAT)
Cheers
Rob