topic Re: replying to a ticket closed it in Plusnet Feedback

replying to a ticket closed it

Gus — Thu, 09 May 2013 16:50:34 GMT

I was replying to a fault ticket and yes I definitely clicked reply and not close, during typing my question the portal froze and eventually timed out. On going back to the ticket list it was gone and closed.
Opera 12.15 if it matters

Re: replying to a ticket closed it

chrispurvey — Fri, 10 May 2013 09:17:43 GMT

Hi Gus,
It's not something that we've seen happening elsewhere, I'll certainly keep an eye on it and see if I can replicate this.
I can see you've opened a ticket and we'll pick that up soon.

Re: replying to a ticket closed it

w23 — Fri, 10 May 2013 12:38:23 GMT

For me, the 'view' and 'close' options are far too close to each other on the screen (even more of a problem for anyone using a smartphone, tablet or similar) - maybe the 'close' option could be followed by an 'are you sure' dialogue rather than being instantly and permanently closed with no reprieve.

Re: replying to a ticket closed it

adamwalker — Mon, 13 May 2013 14:36:16 GMT

Thanks for the feedback w23, we'll keep an eye out for this causing issues for others too.
Adam

Re: replying to a ticket closed it

HairyMcbiker — Mon, 13 May 2013 18:02:06 GMT

I have said before, that they are too close. I have closed a ticket that I meant to reply to, no warning just bye bye ticket.