topic Re: Plusnet routers. in Plusnet Feedback

Plusnet routers.

Timalay — Wed, 08 May 2013 18:04:48 GMT

Now BT has announced their new home hub 4, are plusnet going to up their game with their routers?

Re: Plusnet routers.

w23 — Wed, 08 May 2013 18:08:04 GMT

I think we should wait to find out if the HH4 is actually as good as it appears (though if PN could negotiate a bulk discount on some ASUS RT-N66Us or similar.......)

Re: Plusnet routers.

tijara33 — Wed, 08 May 2013 19:13:37 GMT

We've been down this road so many times.
Until Plusnet use up their stock of 100s of 1000s of Thomson routers they aren't going to replace them. After all, the majority of Plusnet customers are happy with the supplied router.

Re: Plusnet routers.

Capvermell — Thu, 09 May 2013 06:38:11 GMT

Quote from: tijara33
Until Plusnet use up their stock of 100s of 1000s of Thomson routers they aren't going to replace them. After all, the majority of Plusnet customers are happy with the supplied router.

If Plusnet had any sense they would keep their massive stockpile of 100,000 cheap Technicolor routers with no aerial for their equally cheap 10Gb Value copper broadband customers and give all their fibre customers and their higher quality copper service customers a router of a standard in line with the better quality service they are paying for.

Re: Plusnet routers.

Anotherone — Fri, 10 May 2013 22:50:38 GMT

The amount of usage has nothing to do with the quality of service

Re: Plusnet routers.

Capvermell — Sat, 11 May 2013 07:46:46 GMT

The price paid for a service usually has a lot to do with its quality. Take Ryanair vs BA 1st Class for instance.
The whole problem with the Technicolor 582n is that cheap and nasty routers are being given out to even the company's top paying customers.
dick:quote

Re: Plusnet routers.

penfold — Sat, 11 May 2013 09:03:42 GMT

To be honest I was very reserved about the plusnet router, when I got one to replace my faithful netgear that died. I got it as a stopgap till I replaced it, so I could get back online, but in reality I have not bothered. It reliable, wireless (for me anyway) is fine all over the house, and currently on over 15days uptime. I am pretty pleased with it, but it may not be to everyones tastes. I do recall plusnet once offered a couple of routers, that you could pay for

Re: Plusnet routers.

Oldjim — Sat, 11 May 2013 09:25:57 GMT

exactly my experience when my Netgear died - or at least was rapidly dying

Re: Plusnet routers.

rja66 — Sat, 11 May 2013 10:34:18 GMT

I too was a little dubious as to the quality of the supplied router but this unit far exceeds my poor experience with my old Belkin and I am more than happy with it. Although i'm sure there are a number of customers who have had poor results with the Technicolor I suspect the majority get a more than reasonable service from them otherwise Plusnet would not continue to supply this unit as their reputation for good service would fall rapidly.
I suspect Plusnet had to strike a balance by finding a fairly reliable unit that isn't too costly to suit their business model and I think they have with this.
I think it is also important to remember that we all have different setups, different pc's running different software, different houses with different interference issues, different quality of phone lines etc. so I don't find it too surprising that we all get slightly different results from using it.

Re: Plusnet routers.

penfold — Sat, 11 May 2013 12:02:57 GMT

Quote from: rja66

I think it is also important to remember that we all have different setups, different pc's running different software, different houses with different interference issues, different quality of phone lines etc. so I don't find it too surprising that we all get slightly different results from using it.

I agree.. I dont think its resonable to expect plusnet to cater to everyone. To my mind plusnet are an isp whose remit is to provide broadband. They supply a router that does this, resonably well imho. At least we get a choice, skys router is of a similar offering, but completely locked down, and need to resort to other tactics to get info from it. Is the tg worth £40, debateable, but seeing as only pay a fiver for it, for a bog standard router for people who dont need vpns, non stanatd firewall etc, then it seems a no brainer.

Re: Plusnet routers.

rja66 — Sat, 11 May 2013 12:37:45 GMT

Maybe Plusnet could in the future offer a choice of router again, the Technicolor or equivalent for a basic no frills setup and a more expensive option which might offer dual band etc. Whilst many customers would probably still wish to research and source their own device to suit their particular needs i'm sure if Plusnet purchased in bulk and could offer a small cost saving to their customers some may be interested given this option when signing up.
Then again I guess we must remember Plusnet are in the business of providing broadband and not retailing routers !

Re: Plusnet routers.

tijara33 — Sat, 11 May 2013 14:28:42 GMT

From my experience I was more than happy with the PN router when I was on ADSL with a 2.5 Meg download. It was only when I upgraded to fibre that I realised the loss of speed wirelessly using the PN fibre router. PN as a BB supplier more than makes up for the shortcomings of the router & I love my Asus RT-N56U.

Re: Plusnet routers.

joncooper — Sat, 11 May 2013 20:48:22 GMT

personally, I don't like the bit where you /have/ to have a router if you order fibre, there is no option to say you don't want it, have your own, etc

Re: Plusnet routers.

tijara33 — Sat, 11 May 2013 20:50:50 GMT

I didn't automatically receive a new router when I had fibre installed.

Re: Plusnet routers.

Anotherone — Sat, 11 May 2013 21:11:19 GMT

Do you get an option if you are upgrading from ADSL and already have one you can flash?

Re: Plusnet routers.

joncooper — Sat, 11 May 2013 21:17:22 GMT

not when I did it, just a few weeks ago, I had to take the 'free' router and pay for delivery

Re: Plusnet routers.

tijara33 — Sun, 12 May 2013 06:10:41 GMT

Quote
Do you get an option if you are upgrading from ADSL

I think that there was a "tick box" where you could request a router. I didn't realise that I needed a special fibre router. Consequently, I wasn't able to use my fibre broadband straightaway & had to order a PN router retrospectively which arrived the next day.
Once I realised that I was losing 50% of my speed via wireless I treated myself to an Asus RT-N56U. My speed immediately returned to normal.

Re: Plusnet routers.

mikko — Sun, 12 May 2013 18:43:46 GMT

The range of my Techicolor router is OK but speed is down (35mbps on 80/20 FTTC). I would get an Asus RT-N56U but don't know if it can be wall mounted. Can it?

Re: Plusnet routers.

joncooper — Wed, 15 May 2013 13:22:16 GMT

most reviews say that the fact the Asus RT-N56U cannot be wall mounted is one of it's only flaws

Re: Plusnet routers.

tijara33 — Wed, 15 May 2013 16:30:11 GMT

No, because of it's unique blade shape it can't be wall mounted.