topic Can some one check my order please? in Plusnet Feedback

Can some one check my order please?

behaviourneeds — Thu, 21 Mar 2013 17:33:52 GMT

Hi.
We are moving into a new office and have had a right carry on with the bt systems showing old historical data of 2mb line speed even though we sit on top of the exchange (its next door to the office) The chap I spoke to in sales was brilliant and everything was signed up for a couple of days ago with a connection date for a new line around the 08th April. However when I track the order through the member center I see that the order 'seems' to be stuck at 'Checking your details' is this normal?
I am paranoid about this going wrong because it already means nearly 2 weeks with out broadband due to BT's Lead time and we really can't afford any cock ups.
If some one from the digital care team could just re-assure me that everything is perfectly normal and on track that's all I need.
Cheers
Chris

Re: Can some one check my order please?

adamwalker — Fri, 22 Mar 2013 09:00:06 GMT

Hi there,
I 've just checked your order and can see re ticket 67257175 that we need to manually place an order to provision your phone service.
We'll do what we can to pick that up ASAP and obviously following that we should be able to confirm a date/dates for the activation of your service.
Adam

Re: Can some one check my order please?

behaviourneeds — Fri, 22 Mar 2013 09:09:31 GMT

Hi Adam.
Thanks for checking, so no need to worry just yet then?
Thanks
Chris

Re: Can some one check my order please?

adamwalker — Fri, 22 Mar 2013 09:23:13 GMT

Quote
so no need to worry just yet then?

Nope, or at all hopefully! Do give me a shout if you have any concerns or issues you'd like looking at.
Adam