topic Re: Over usage in Plusnet Feedback

Over usage

ewar — Mon, 18 Mar 2013 13:25:21 GMT

I am wheelchair dependent and at the moment confined to bed with a pressure sore access to tv is now at the moment through a laptop. Having run up over usage to the tune of £15 I decided last Thursday to go unlimited and customer support was brilliant and gave me a fantastic deal albeit on a new 2 year contract.
I have been with plusnet 10 years now and they are great..............HOWEVER over the weekend I have incurred another £15 in over usage?????????? A ticket was raised last Thursday and remains unanswered at last look. I just tried ringing but there is a 20 minutes delay!
It seems someone somewhere is letting the side down........come on I thought us Yorkshire folk looked after each other.

Re: Over usage

Oldjim — Mon, 18 Mar 2013 13:31:10 GMT

change of product happens on your next billing date

Re: Over usage

ewar — Mon, 18 Mar 2013 13:39:55 GMT

If that is so I am liable to a further £15 in excess charges till the next billing in all probably £50 to £60 bearing in mind I tried to mitigate at £15 I feel more could be done. I did my bit now its down to Plusnet to do their bit

Re: Over usage

PeeGee — Mon, 18 Mar 2013 14:20:19 GMT

Sorry, original comment not relevant (re: capping overspend) as you have switched to unlimited instead (and both have a delayed start to the next billing date)

Re: Over usage

Oldjim — Mon, 18 Mar 2013 14:22:07 GMT

which won't help as it would kill live watching of TV given the 256kbps speed restriction

Re: Over usage

orbrey — Mon, 18 Mar 2013 14:27:16 GMT

Hi there,
I realise your circumstances have changed and that's what has led to the extra usage, but I'm afraid our account changes can only happen on your billing date - I'll ask regarding a goodwill gesture but I can't promise anything as the usage charges here are legitimate. Sorry if that's not what you wanted to hear.