topic Re: Thanks very much plusnet / openreach in Plusnet Feedback

Thanks very much plusnet / openreach

Iain03 — Fri, 15 Mar 2013 21:04:35 GMT

Had my fiber installed yesterday the engineer from openreach couldn't of been more helpful clean and tidy job, explained very well what he was doing and very polite,I have been with plusnet for a long time and recommend them to many people and businesses in IT at the time (I could of made a small fortune in referrals but i just took a couple) I have disabilities now so good to have someone helpful anyway would you have a look at my profile only showing 7 mb Thanks very much very happy customer

Re: Thanks very much plusnet / openreach

ScottStorey — Fri, 15 Mar 2013 21:14:20 GMT

Hi Iain03,
Great to hear that everything went so well for you.
I'm in the office tomorrow morning so I will check that profile for you then (if it hasn't already sorted itself)

Re: Thanks very much plusnet / openreach

Iain03 — Fri, 15 Mar 2013 21:40:11 GMT

Hi Scott
Thank's for the quick reply at this time of day

Re: Thanks very much plusnet / openreach

ScottStorey — Sat, 16 Mar 2013 08:31:25 GMT

Hi,
The profile has now been increased for you.
Hopefully you are in bed at this time on Saturday and having a lie in so those speeds should be up to what they should be by the time you get this!

Re: Thanks very much plusnet / openreach

Iain03 — Sat, 16 Mar 2013 10:57:10 GMT

Hi Scott
You were right enough manage to get a long lie this morning
Thanks very much for sorting out my profile will check the speed later in the day do i need to disconnect and reconnect ?
Iain

Re: Thanks very much plusnet / openreach

Mattz0r — Sat, 16 Mar 2013 11:12:17 GMT

Morning,
Glad to see that you've got a lie in.
The system will have automatically reconnected you when it applies to speed change so you won't need to do this yourself
Regards,
Matt