topic Re: Router Failure in Plusnet Feedback

Router Failure

thebrewingman — Fri, 15 Mar 2013 16:40:01 GMT

Just wanted to thank the help line for the assistance they gave me this morning when I could not connect to the internet. They were spot on - router failure. A new one has sorted the problem.

Re: Router Failure

orbrey — Mon, 18 Mar 2013 09:50:43 GMT

Thanks very much for the feedback, glad it got sorted and that our team were able to help

Re: Router Failure

tijara33 — Mon, 18 Mar 2013 13:37:19 GMT

I wonder how long it will take for PN to upgrade the "free" router that they insist on inflicting on their customers. It must cost a fortune in postage sending out the replacements. It's the only chink in PN's otherwise faultless armour.
If anyone needs one I've both PN ADSL & Fibre routers gathering dust in the cupboard.

Re: Router Failure

Anotherone — Mon, 18 Mar 2013 19:14:12 GMT

For the cost of postage, of course
Don't forget, if you do dispose of them, to get Plusnet to "de-register" them from your account. If they were to be used on a line with a Plusnet realm, they could be logging to account otherwise!

Re: Router Failure

Nacho — Mon, 18 Mar 2013 19:26:27 GMT

Anotherone - i had wondered about this but could you explain a bit more to a layman like myself... when plusnet send out the router, is it set up for the user already? Or is it just at the point that the user plugs it all in that it automatically puts the users account (user@plusdsl.com and password) on it?

Re: Router Failure

Anotherone — Mon, 18 Mar 2013 19:31:50 GMT

Yes, the TR-069 system will put the details in when you plug it into a line that can use Plusnet.

Re: Router Failure

Nacho — Mon, 18 Mar 2013 19:48:56 GMT

Thanks. I take it that only works with the plusnet branded routers. How complicated is it to set up your own router? On one of plusnets help pages it says its just a case of entering your username and password but on another it says you're best off using their router unless your 'technically minded' which makes it sound tricky to set your own up.

Re: Router Failure

w23 — Mon, 18 Mar 2013 19:59:38 GMT

As long as you can find where to enter your user name and password it's very straightforward with the vast majority of routers.
Most UK supplied routers will default to suitable settings for BT based ADSL.
If there's any difficulty then there's plenty of help here.

Re: Router Failure

Anotherone — Mon, 18 Mar 2013 20:07:16 GMT

No it's not only Plusnet that use it. There's a lot of people that haven't got a clue, that's why the TR-069 system was invented. But for those with a bit of a technical know how it's fairly straight forward.