topic What has happened to C/S ? in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/What-has-happened-to-C-S/m-p/973685#M39724 Kept hanging on the phone for twenty minutes whilst the agent disappeared to "Investigate" then told I have to wait for 72 hours for a reply to the investigation. This is for an issue that has been waiting since 27th Feb.. It's a damn shambles, not what it used to be and certainly not what they are currently advertising. Wish to god I'd never agreed to a contract now otherwise I'd be off.<BR />My son is having the same problem with his fibre connection, being told different things by different agents. <BR /> Fri, 15 Mar 2013 11:23:28 GMT glloyd 2013-03-15T11:23:28Z What has happened to C/S ? https://community.plus.net/t5/Plusnet-Feedback/What-has-happened-to-C-S/m-p/973685#M39724 Kept hanging on the phone for twenty minutes whilst the agent disappeared to "Investigate" then told I have to wait for 72 hours for a reply to the investigation. This is for an issue that has been waiting since 27th Feb.. It's a damn shambles, not what it used to be and certainly not what they are currently advertising. Wish to god I'd never agreed to a contract now otherwise I'd be off.<BR />My son is having the same problem with his fibre connection, being told different things by different agents. <BR /> Fri, 15 Mar 2013 11:23:28 GMT https://community.plus.net/t5/Plusnet-Feedback/What-has-happened-to-C-S/m-p/973685#M39724 glloyd 2013-03-15T11:23:28Z Re: What has happened to C/S ? https://community.plus.net/t5/Plusnet-Feedback/What-has-happened-to-C-S/m-p/973686#M39725 Hi,<BR />I'm really sorry that this has happened, that really should not happen. I have just had a chat with a colleague who is currently working on your Fault Ticket. We've managed to get your SNR Target changed from 9db to 6db, hopefully this sorts things out for you. <BR />I've arranged for Khurram to give you a call.<BR />I'll feed back the agent that disappeared and get that dealt with internally. Really sorry about that. Fri, 15 Mar 2013 12:44:40 GMT https://community.plus.net/t5/Plusnet-Feedback/What-has-happened-to-C-S/m-p/973686#M39725 Pettitto 2013-03-15T12:44:40Z