https://community.plus.net/t5/Plusnet-Feedback/support-customer-service-phone-menu-confusing/m-p/972948#M39614 I've had reason to call PN a fair few times the past 2 weeks and until recently the telephone menu options where straightforward for me to get to the correct department.<BR />But recently when I have called the menu options are 1 for phone/broadband, 2 for account/billing and 3 for everything else - now I have tried all 3 options and everytime I get through to the wrong department - also the mans voice at the start says something like "we've noticed you have called a few times ....." and this when the menu options have changed and I can't seem to get to the correct dept.<BR />Can someone from PN please tell me which menu options I should be selecting to get through to the house move dept?<BR />thanks. Wed, 13 Mar 2013 09:55:50 GMT lonespeaker 2013-03-13T09:55:50Z https://community.plus.net/t5/Plusnet-Feedback/support-customer-service-phone-menu-confusing/m-p/972948#M39614 I've had reason to call PN a fair few times the past 2 weeks and until recently the telephone menu options where straightforward for me to get to the correct department.<BR />But recently when I have called the menu options are 1 for phone/broadband, 2 for account/billing and 3 for everything else - now I have tried all 3 options and everytime I get through to the wrong department - also the mans voice at the start says something like "we've noticed you have called a few times ....." and this when the menu options have changed and I can't seem to get to the correct dept.<BR />Can someone from PN please tell me which menu options I should be selecting to get through to the house move dept?<BR />thanks. Wed, 13 Mar 2013 09:55:50 GMT https://community.plus.net/t5/Plusnet-Feedback/support-customer-service-phone-menu-confusing/m-p/972948#M39614 lonespeaker 2013-03-13T09:55:50Z https://community.plus.net/t5/Plusnet-Feedback/support-customer-service-phone-menu-confusing/m-p/972949#M39615 Sorry if you found that confusing, I tried this myself and choosing 1 for an existing customer, 1 again, then 4 to enquire about a phone or broadband order should get you through.<BR />Adam Wed, 13 Mar 2013 11:00:56 GMT https://community.plus.net/t5/Plusnet-Feedback/support-customer-service-phone-menu-confusing/m-p/972949#M39615 adamwalker 2013-03-13T11:00:56Z https://community.plus.net/t5/Plusnet-Feedback/support-customer-service-phone-menu-confusing/m-p/972950#M39616 After I press 1 I don't get any other options it goes to an agent. This only happens when the automated voice says " we've noticed you have called before so let's make it easier...." <BR /> Wed, 13 Mar 2013 11:41:00 GMT https://community.plus.net/t5/Plusnet-Feedback/support-customer-service-phone-menu-confusing/m-p/972950#M39616 lonespeaker 2013-03-13T11:41:00Z