topic Re: This needs correcting in Plusnet Feedback

This needs correcting

Oldjim — Fri, 08 Mar 2013 09:09:11 GMT

http://www.plus.net/support/broadband/products/IP_addresses_broadband.shtml

Quote
3. How to switch between a dynamic & static IP
Plusnet Unlimited / Unlimited Fibre
Go to Add-Ons, which you'll find under Connection Settings in My Account
From here, you can see your current IP address settings. Switch between static and dynamic by clicking the button.
Please note:
There's a £5 setup fee to activate a Static IP
You'll need to reboot your router before the change takes effect
If you remove a Static IP, you're unlikely to get the same address if you switch back in the future
Add-Ons will not appear for accounts where switching is not available

You do not need to reboot the router - a simple disconnect/reconnect will do it

Re: This needs correcting

shalom2010 — Fri, 08 Mar 2013 09:10:10 GMT

That's what I did Oldjim, but I wanted to point to the help file.

Re: This needs correcting

adamwalker — Fri, 08 Mar 2013 16:58:02 GMT

Thanks for the suggestion Jim,
This has been discussed quite a bit before. The reason we've mentioned a reboot rather than a soft disconnect/reconnect as advising customers on mass to do that could drive a lot of support requests our way for advice on how to log into the router and do that.
Also we're happy that an occasional/one-off reboot shouldn't have any negative impact.

Re: This needs correcting

jelv — Fri, 08 Mar 2013 17:08:02 GMT

Jim,
It's written that way so when people complain about slow speeds they can fob them off by blaming them for rebooting the router!