topic Re: Thinking of changing back to Plusnet BUT in Plusnet Feedback

Thinking of changing back to Plusnet BUT

jmd — Wed, 06 Mar 2013 12:17:00 GMT

want to leave landline/calls as they are[have paid line rental upfront] so thought about just changing to fibreoptic broadband. But when I check this on the website it insists on me ording phone etc even though the website says you offer Broadband only!
So why does the advert offer broadband only but the website does not allow it?

Re: Thinking of changing back to Plusnet BUT

Gus — Wed, 06 Mar 2013 12:20:47 GMT

Saw one of the rep's reply to a similar question, as long as its a BT line its ok to order fibre without the homephone

Re: Thinking of changing back to Plusnet BUT

PeeGee — Wed, 06 Mar 2013 13:58:52 GMT

Just gone to the home page, selected "broadband only", filled in my neighbours number (he doesn't have broadband), selected fibre and got a confirmation page with options including Phone: Current choice: no phone

Re: Thinking of changing back to Plusnet BUT

jmd — Wed, 06 Mar 2013 14:10:09 GMT

I treied to show did not want phone but it brought that back up again! Will have another look.

Re: Thinking of changing back to Plusnet BUT

w23 — Wed, 06 Mar 2013 14:20:40 GMT

Does this link work?
https://portal.plus.net/home-broadband/fibre/broadband-only/

Re: Thinking of changing back to Plusnet BUT

jmd — Wed, 06 Mar 2013 17:16:26 GMT

No - if you continue on that page it still adds the monthly cost of landline to order which at present I do not want. So will probably have to stick with Sky or wait until October when my rental upfront payment ends.

Re: Thinking of changing back to Plusnet BUT

marcusd — Wed, 06 Mar 2013 17:49:07 GMT

Cannot believe anyone would want to change over to Plusnet after reading the posts in this forum. Had I read/been aware of this forum before then I certainly wouldn't of chosen them. I'm sure not all customers receive this terrible treatment but after my experience then it does make we wonder!?

Re: Thinking of changing back to Plusnet BUT

HPsauce — Wed, 06 Mar 2013 18:10:24 GMT

Try reading the ones on others forums! Those that aren't censored/blocked/banned that is!
It's the nature of these places, complaints arrive, thanks rarely do.
Some other ISP's also have constructive/helpful forums, many don't.

Re: Thinking of changing back to Plusnet BUT

PeeGee — Wed, 06 Mar 2013 18:29:01 GMT

Quote from: jmdlp
No - if you continue on that page it still adds the monthly cost of landline to order which at present I do not want.

At what point does add it in? I've gone though "customise package" to "create your account" and it has not added in the phone.


Your order All prices include VAT
Today's payment
Essentials Fibre Broadband (First month)    £15.99
Activation fee    £50.00
Router P&P    £5.99
Today's total    £71.98
Monthly payment
Essentials Fibre Broadband    £15.99
Monthly total    £15.99
Contract    18 months

I'm not prepared to go further, my neighbour may not want broadband ordered

Re: Thinking of changing back to Plusnet BUT

orbrey — Thu, 07 Mar 2013 09:31:46 GMT

Hi jmdlp (and welcome back )
If you follow the link w23 posted above you should be fine, if it's still adding phone to the order please try clearing all cookies then restarting the browser, that should sort it out?

Re: Thinking of changing back to Plusnet BUT

jmd — Fri, 08 Mar 2013 08:16:17 GMT

Will try again!

Re: Thinking of changing back to Plusnet BUT

orbrey — Fri, 08 Mar 2013 10:11:03 GMT

Thanks very much, hope it works - please let us know.

Re: Thinking of changing back to Plusnet BUT

jmd — Fri, 08 Mar 2013 15:40:04 GMT

Still wants me to have the phone as well! So Matt Taylor before you really welcome me back, before I phone you next week are there any incentives to make me realy want to move back given some of comments I have read on here?
Like free activation?

Re: Thinking of changing back to Plusnet BUT

spraxyt — Fri, 08 Mar 2013 17:21:17 GMT

If your current phone service is with Sky I assume that's fully unbundled too. Since Plusnet broadband requires a BT based line…
[quote=Here's the legal bit]
† Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
… perhaps that is why the website insists on phone being included.
So maybe no can do until (and if) you are happy to move your phone back to a BT based service.

Re: Thinking of changing back to Plusnet BUT

jmd — Fri, 08 Mar 2013 17:47:11 GMT

Oh well, perhaps leave any change then until October as I paid up front for phone line rental until then.