topic Re: Incorrect info in automatic 14-days-after-joining speed update email! in Plusnet Feedback

Incorrect info in automatic 14-days-after-joining speed update email!

wgallafent — Tue, 05 Mar 2013 14:16:04 GMT

Having recently joined, the other day I received an email stating the following:
“Estimated line speed: 2Mbps
“Current line speed: 23.4Mbps“
I don't think so … the estimate was 51Mb/s, and it still says that at https://portal.plus.net/my.html?action=data_transfer_speed … it isn't very helpful to send out this email if it doesn't contain the right information!
As for the huge discrepancy between estimated and achieved speed … well, that one's definitely BT's fault, not Plusnet's, so no more about that here

Re: Incorrect info in automatic 14-days-after-joining speed update email!

ITWorks — Tue, 05 Mar 2013 14:24:11 GMT

Hi welcome to forum

If my memory is correct , i think that estimated line speed is a bug in the system, you should be getting more near the estimate, so something is a miss, i know in the past people would choose the upto 76mb and the system would put them on the upto 38mb product, then PN would need to place an order to put them on to the upto 76mb ,this may have happened with you.
Hopefully someone from PN, should be a long and be able to take a look at this for you.
Regards
Mike

Re: Incorrect info in automatic 14-days-after-joining speed update email!

Cubey — Tue, 05 Mar 2013 17:05:08 GMT

Hello.
I recently joined PN and I too received an email like that.
Estimated line speed: 3Mbps
Current line speed: 53.6Mbps
I was initially estimated at 40Mbps. Not 3. If it were 3 then I would of stayed with my previous ISP and their crappy 4Mbps.
Happily surfing at 50Mbps
Thanks PlusNet

Re: Incorrect info in automatic 14-days-after-joining speed update email!

adamwalker — Tue, 05 Mar 2013 17:16:54 GMT

Hi all,
Yes, it's a known issue but that should only be affecting the actual email and not the speeds you're receiving. Do let me know if you think it is though!
Adam