topic Re: Attention Everyone.......... in Plusnet Feedback

Attention Everyone..........

rookey — Mon, 04 Mar 2013 08:21:16 GMT

Right this is a disgrace....
There a few of us on here who want to stay with plus net but get the price a bit lower. HMMMM look like they are offering prices cheaper for new customer as I know someone who just signed up (not to name)
Here the deal they had.
SOOOO plus net Match it for us LONG SERVING CUSTOMERS.....

Your order All prices include VAT
Today's payment
Unlimited Broadband (First month)£16.99
Promotional discount (for 12 months)- £8.50
Plusnet Protect powered by McAfee (First month)Included
Router P&P£5.99
Line rental (First month)£13.99
Talk Evenings & Weekends (First month)Included
Voicemail (1571) (First month)Included
Today's total£28.47
Monthly payment
Unlimited Broadband£16.99
Promotional discount (for 12 months)- £8.50
Plusnet Protect powered by McAfeeIncluded
Line rental£13.99
Talk Evenings & WeekendsIncluded
Voicemail (1571)Included
Monthly total£22.48
adie:red all caps title removed as per link:rules

Re: Attention Everyone..........

dvorak — Mon, 04 Mar 2013 08:39:33 GMT

Offers are always there to attract new customers, be it utilities, broadband or insurance.

Re: Attention Everyone..........

jelv — Mon, 04 Mar 2013 08:41:44 GMT

Quote from: rookey
Right this is a disgrace....

Nope, it's the way the world is!

Re: Attention Everyone..........

AndyH — Mon, 04 Mar 2013 08:42:21 GMT

Nothing new with service companies offering lower prices for new customers.
Even without the promotions, PN is one of the best priced ISPs out there.

Re: Attention Everyone..........

rookey — Mon, 04 Mar 2013 08:42:55 GMT

But I was told there was no offer to new or old customer at the moment last week so this is a Pack of Lies......
Well if you dont value your long serving customers they all move to new supplies simple as that.
Hence of this post it will wake everyone up who are in the same boat as me.
Utilities hmm your wrong my energy supply match the new company i was going to move to as they did not want me to leave so there are some companies out there who cares for there long customers..

Re: Attention Everyone..........

rookey — Mon, 04 Mar 2013 08:43:37 GMT

Quote from: AndyH
Nothing new with service companies offering lower prices for new customers.
Even without the promotions, PN is one of the best priced ISPs out there.

You gotta be joking go and do your math

Re: Attention Everyone..........

rookey — Mon, 04 Mar 2013 08:46:52 GMT

£31.98 for broadband and phone many places you can get it for £25 easy or lower....

Re: Attention Everyone..........

Chris — Mon, 04 Mar 2013 08:48:03 GMT

That offer looks like one that's been made with an affiliate, not directly through us.
@Rookey,
Whilst I can understand the point you're trying to make, the simple facts are that we've made you some offers that you don't like and told you that the offers we've given you are the lowest we can currently offer in your market area. I'm sorry if the offer isn't as low as you'd like it to be, but we actually do need to make money as we're a business.

Re: Attention Everyone..........

AndyH — Mon, 04 Mar 2013 08:51:08 GMT

What's the breakdown of the £31.98?

Re: Attention Everyone..........

rookey — Mon, 04 Mar 2013 08:52:12 GMT

£17.99 Broadband
£13.99 Evening and Weekend line rental

Re: Attention Everyone..........

rookey — Mon, 04 Mar 2013 08:53:42 GMT

Quote from: Chris
That offer looks like one that's been made with an affiliate, not directly through us.
@Rookey,
Whilst I can understand the point you're trying to make, the simple facts are that we've made you some offers that you don't like and told you that the offers we've given you are the lowest we can currently offer in your market area. I'm sorry if the offer isn't as low as you'd like it to be, but we actually do need to make money as we're a business.

Does it matter you rather make money out of Long standing customers who been with one provider easily 15 years and we get nothing back. This not business this is pure selfish. Taking on new customers hmmm Maybe they should get aware how they are treated once they have signed up then....

Re: Attention Everyone..........

rookey — Mon, 04 Mar 2013 08:54:54 GMT

Is there anything stopping me Cancelling my account and join again to get that discount??? Or would it be easier for you just to match it rather than messing about?

Re: Attention Everyone..........

Chris — Mon, 04 Mar 2013 08:55:49 GMT

And I'm pretty sure we told you in the ticket that if we had an offer at the moment, we'd be able to offer you a similar price to that. Unfortunately we can't be on offer all the time, it simply doesn't make financial sense and is actually against advertising regulations (you have to be off offer for a certain %age of time).

Re: Attention Everyone..........

Chris — Mon, 04 Mar 2013 08:56:36 GMT

To cancel your line you'd need to pay the £25 cessation fee, then you'd need to sign up through whatever affiliate that offer is from as we don't have any general offers on our website at the moment.

Re: Attention Everyone..........

picbits — Mon, 04 Mar 2013 09:05:13 GMT

I see the offers as being there to attract new customers to the site / business. The company may not make much profit out of the customer during this period.
If the customers then like the service then they stay. The company then makes their profit which enables them to carry on providing the service the customer is staying for.
I was with BE for around 5 years. I paid a premium for the service, never complained and only left because they couldn't offer FTTC. I had good service and didn't mind paying for it. Yes, new customers got a discount for 6 months or whatever but I'd already had that discount when I first signed up.
When you do the maths, Plusnet don't make huge amounts of money out of us. When you bargain in what they pay to BT for the access to their backbone plus the data charges there is very little left over. If everyone was continually offered the new discounts, the company wouldn't make any money.
I'd rather pay a couple of quid extra a month and get a reliable connection with good customer service than pay my money to a company who were running on a minimal margin and cutting corners with their service.

Re: Attention Everyone..........

picbits — Mon, 04 Mar 2013 09:08:14 GMT

Maybe though do a customer loyalty bonus of say 10% discount off the standard price once the customer has been with Plusnet for 2 years ?

Re: Attention Everyone..........

rookey — Mon, 04 Mar 2013 09:13:21 GMT

Quote from: Chris
To cancel your line you'd need to pay the £25 cessation fee, then you'd need to sign up through whatever affiliate that offer is from as we don't have any general offers on our website at the moment.

This is new to me nothing in my contract saying this!!!!!!!!!!!!!!!!!!!! WHEN I SIGNED UP not now

Re: Attention Everyone..........

AndyH — Mon, 04 Mar 2013 09:18:25 GMT

Quote from: rookey
£17.99 Broadband
£13.99 Evening and Weekend line rental

I assume you are in a Market 1 area?
Who offers the same for market 1 areas cheaper (excluding any promos)?

Re: Attention Everyone..........

AndyH — Mon, 04 Mar 2013 09:20:15 GMT

The disconnection charges have been in contracts for as long as ADSL has been offered.

Re: Attention Everyone..........

rookey — Mon, 04 Mar 2013 09:22:32 GMT

Who cares about promo. Simply move around every time a new deal appear after contract ends SIMPLE. Nothing stopping anyone doing that.
Mind you Talk Talk is cheaper with no promo so that one... Even though they get bad reviews I know people with them with no problems round here about 6 of them..
I could move to BT take advantage of savings if it goes up BT may drop it if not move again we all do this if needed. But there are companies out there who are Willing to keep there customers IE car insurance and energy companies in which mine has...