topic Re: Why no 1 month minimum contract in Plusnet Feedback

Why no 1 month minimum contract

Stewie — Tue, 26 May 2009 18:32:08 GMT

Why can't I get a friend on a 1 month contract like BBYW1 (defunc Broadband Your way One) terms?
Sales told me regulator no longer allow it because it was unfair.
Surely its competition.
And that's what we want.
Whats the full story. Does it have anything to do with BT's ownership of PN?
Are there any links to the regulator on this issue - I dont believe it.

Re: Why no 1 month minimum contract

jelv — Tue, 26 May 2009 19:11:38 GMT

Quote from: Stewie
Sales told me regulator no longer allow it because it was unfair.

Looks like Mand's educating tool will be busy tomorrow!

Re: Why no 1 month minimum contract

Be3G — Tue, 26 May 2009 19:23:32 GMT

There are no one month contracts available because... I don't know really; despite all the furore over the product refresh, Plusnet have completely avoided providing a respectable answer to the question. (You can find the CEO's meagre attempt near the top of this post though if you want to look.)

Re: Why no 1 month minimum contract

Mand — Tue, 26 May 2009 19:53:06 GMT

Hi there,
You're right in thinking there's no regulatory requirement regarding contract lengths.
Do you know who you spoke to in our sales team? I'll be speaking to them tomorrow anyway, but that's something I'd like to raise with them personally too if you know.

Re: Why no 1 month minimum contract

pierre_pierre — Tue, 26 May 2009 22:01:58 GMT

PN claim its for cost reasons to pay for the overheads, and at the end of the 18/12 month period you revert to 1 month (not very often said but true)

Re: Why no 1 month minimum contract

scootie — Tue, 26 May 2009 22:10:31 GMT

and a gd chunk of people said they where willing to pay the extra monthly bill or pay for the router an acativation to enable them to be able to leave on a monthly basis if they needed to.
here is hoping new niche(aka old ones) products are launched in refresh part 2

Re: Why no 1 month minimum contract

Be3G — Tue, 26 May 2009 22:36:55 GMT

Exactly - there's no problem with PN offering the products that they do, with the overheads that necessitate the long contracts... provided there is another option too. They could've even just kept the old BBYW products going (that is, available for new customers, not just ones who're already on BBYW) and that would have been better than nothing. After all, would PN really prefer a prospective customer who needs a 1 month contract to go to an alternative ISP rather than offering them one of the old BBYW packages?

Re: Why no 1 month minimum contract

Alex — Tue, 26 May 2009 23:36:34 GMT

Couldn't have put it better Thomas.
I know I've made my feelings clear in previous postings, about the contracts.
But I agree, where is phase 2 (I feel theads mentioning this in the past have been ignored).
And why have monthly contracts not been offered?
The only justification for the 18 month ones so far I feel is 'because we can'

Re: Why no 1 month minimum contract

jelv — Wed, 27 May 2009 01:34:35 GMT

I'm sure phase 2 will be along just as quickly as the business product refresh!

Re: Why no 1 month minimum contract

Oldjim — Wed, 27 May 2009 08:20:12 GMT

@jelv
Sarcasm does not become you

Re: Why no 1 month minimum contract

Alex — Wed, 27 May 2009 11:27:32 GMT

No point in waiting for either then, may as well go for an 18 monther.
Contact would have long expired before they emerge.

Re: Why no 1 month minimum contract

Stewie — Wed, 27 May 2009 22:52:44 GMT

Thanks for the tea and sympathy.
@mand - it was an 0845 number and she was a she, or was she?
@be3g - thanks for the link. Butt the bottom line was not to my licking.
@asbodog - dead right. Would have liked a discount or better terms for buying my own router .
@pierre_p - revert to one month is good - better still for customers from day one.
@AV;CEO - LET SALES SELL BBYW. Who's in charge you or BT Retail?
The 18 month value contract looks great. But who jumps into the bath w/o putting a toe or finger in first.
BBYW (broadband your way) 1 month minimum contract was innovative and made a confident statement of commitment to the CUSTOMER (remember them?).

Re: Why no 1 month minimum contract

Anotherone — Thu, 28 May 2009 05:35:21 GMT

Note BBYW, you started on a 12month deferred activation charge and router charge - I don't disagree with that.