topic Re: Smooth move to Plusnet in Plusnet Feedback

Smooth move to Plusnet

kenrichy — Wed, 20 Feb 2013 20:45:20 GMT

Hi
I moved to Plusnet (fibre broadband and phone) on the 8th February from TalkTalk. The router landed well in advance and was kept well up to date via text messages.
I had an afternoon appointment but the engineer turned up early at 11.00 am. After all the reports here on the forum regarding missed appointments, he was made more than welcome.
After changing the master socket he willingly ran the extension kit to the upstairs via conduit I had prepared and set up the modem and router exactly where I wanted them .
After a 20 minute visit to the cabinet he returned, did his tests, announced everything was fine and even took time to set up my laptop as well as the p.c
Speeds have been as estimated (20/5) More would have been nice but after 1.5 download am quite happy.
Thankyou Plusnet and Openreach.

Re: Smooth move to Plusnet

tijara33 — Thu, 21 Feb 2013 07:13:15 GMT

Your experience of a seamless move to PN exactly parallels mine. You'll find that your continuing experience with PN will be far better than your time with Talk Talk. I moved from AOL/ Talk Talk so do know what I'm talking about!!

Re: Smooth move to Plusnet

orbrey — Thu, 21 Feb 2013 10:23:45 GMT

Hi kenrichy,
Glad it all went well, thanks very much for the feedback and welcome to the forums
If there's anything we can do to help please let us know.