https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965221#M38614 Should've crossed my toes too. Still waiting. Still in the dark. This is becoming farcical. Wed, 27 Feb 2013 17:52:55 GMT leowooller 2013-02-27T17:52:55Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965215#M38608 Hey everyone. Just looking to vent, share my experience and maybe get some help/advice. Not that it really matters but to set the scene I moved into a new flat at the beginning of December. I had already arranged broadband from BT but after a couple of weeks it became clear that I would have to cancel due to their complete incompetence.<BR />So on the 21st December I ordered unlimited fiber broadband from Plusnet and got the earliest engineer appointment for the 5th Febuary. My girlfriend took the day off but all that could be installed was the phone.<BR />It's now 2 months down the line and the "fault" hasn't been rectified (something regarding a NAD key). Called a few times and keep getting told I just have to wait. And even then I'll need a new appointment with another long wait.<BR /> <BR />Is my situation normal? Have taken some reassurance from these forums that I am not the only one. Unfortunately I am still internetless and out of pocket. I find it hard to get annoyed with staff on the phone as I appreciate it is not their fault but am I entitled to anything? <BR />I paid £190 with the assumption that everything would be activated at the same time but now I've got a phone line and don't even own a home phone. I feel I have been very patient but am becoming increasingly dissappointed.<BR />Thanks for reading and good luck to anyone else trying to resolve issues.<BR />Regards,<BR />Leo<BR />&nbsp; Wed, 20 Feb 2013 13:14:34 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965215#M38608 leowooller 2013-02-20T13:14:34Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965216#M38609 Hi there,<BR />I've just asked our provisioning team about this and the agent you talked to yesterday has tried chasing again this morning. Unfortunately our suppliers were still having system issues that prevented this being chased.<BR />She's advised she'll chase again this afternoon and let you know either way, but the review date for the bridge case has now been set for the 22nd so we may not be able to get any updates until then.<BR />I'm really sorry for how long this has taken, we'll continue to push back and try to get an earlier update but whether that happens or not we'll let you know of any changes in the situation as soon as we can. Wed, 20 Feb 2013 14:41:04 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965216#M38609 orbrey 2013-02-20T14:41:04Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965217#M38610 Thanks for the reply, Matt. Unfortunately it would appear no progress has been made. Just out of curiosity do you know what exactly the delay is? As in what are we actually waiting for? <BR />Regards,<BR />Leo Sun, 24 Feb 2013 19:50:08 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965217#M38610 leowooller 2013-02-24T19:50:08Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965218#M38611 Your issues sound identical to mine... apart from im not fourtunate enough to get fibre, or to have seen an engineer at all<BR />i registered with bt in december last year but quickly realised nothing was happening quick and needed the internet, therefore a month and a half later i cancelled and went with plusnet instead as they quoted id be all sorted within 7 days...<BR />i have now had loads of time of work waiting for engineers which midday send an email saying its been rearranged, wasted hours of call time sat on hold for explanations and now they say everything is finally ready but they wont get out to me for a furthur 3 weeks!<BR />the most annoying thing is the fact im in the trade, therefore i connected my own damn phoneline and it all works... so whats there damn delay? plus if theyd have just acyivated the internet and sent the router id be less annoyed then i am now still waiting another 3 weeks till there engineer comes for this to activate the internet service<BR /> Sun, 24 Feb 2013 20:25:57 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965218#M38611 Joereynolds89 2013-02-24T20:25:57Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965219#M38612 Hi there,<BR />I've just nudged our provisioning team to take a look into these, so there should be an update on both shortly - really sorry about the delay. Mon, 25 Feb 2013 11:42:21 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965219#M38612 orbrey 2013-02-25T11:42:21Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965220#M38613 Frustrating isn't it, Joereynolds89? Was due an update today but heard nothing so just rang up. Still no appointment but apparently I should have one tomorrow. Fingers crossed.<BR />Regards,<BR />Leo Tue, 26 Feb 2013 17:35:12 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965220#M38613 leowooller 2013-02-26T17:35:12Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965221#M38614 Should've crossed my toes too. Still waiting. Still in the dark. This is becoming farcical. Wed, 27 Feb 2013 17:52:55 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965221#M38614 leowooller 2013-02-27T17:52:55Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965222#M38615 Hi,<BR />Sorry for the continuing delay. I can see we've raised an escalation with our suppliers and this is in hand with a manager, we'll keep chasing and make sure to update you on what's happening today. Thu, 28 Feb 2013 09:11:33 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965222#M38615 orbrey 2013-02-28T09:11:33Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965223#M38616 Matt, I am grateful for your efforts and everyone's whom I've spoken to on the phone. The problem is you can't keep blaming your suppliers. I chose to do business with Plusnet, not BT. Being offline for so long has been hard and caused an incredible amount of inconvinience. Maybe PN should start taking some responsibility because I am so close to just cancelling. Thu, 28 Feb 2013 19:35:56 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965223#M38616 leowooller 2013-02-28T19:35:56Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965224#M38617 Hi there, I can only offer my sympathy for your situation. I know it's galling to be told it's the supplier, but it really is OpenReach who are to blame. Whichever ISP you are with (other than Virgin Cable), I'm afraid OpenRetch are the ones responsible for installing/maintaining your line and connecting the Fibre, there is no choice. So Plusnet's hands are tied. They will pursue this however, so stick with it. Fri, 01 Mar 2013 00:41:47 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965224#M38617 Anotherone 2013-03-01T00:41:47Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965225#M38618 <I>Dear Mr Wooller, As per our conversation our suppliers have advised to check back on the&nbsp;06/03/13 , they have now escalated the case to the concerned team and need some time to carry out the work.</I><BR />I think that's good news...ish. Hardly holding my breath though. Would've thought coming up 3 months was enough time but apparently not. Was none of this foreseeable by Plusnet? Fri, 01 Mar 2013 19:04:31 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965225#M38618 leowooller 2013-03-01T19:04:31Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965226#M38619 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote</TD></TR><TR><TD>Was none of this foreseeable by Plusnet?</TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />Unfortunately not, it isn't always in some cases I'm afriad, really sorry to hear about the delay. Let me know if there's any issues beyond the 6th but we should have an update by then for you.<BR />Adam Mon, 04 Mar 2013 10:59:55 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965226#M38619 adamwalker 2013-03-04T10:59:55Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965227#M38620 Had to chase you. Was told I'd get a call back. Still nothing.<BR />Are Plusnet for real? Wed, 06 Mar 2013 18:43:57 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965227#M38620 leowooller 2013-03-06T18:43:57Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965228#M38621 Hi there,<BR />I've just pushed this back to our provisioning team and will make sure you're updated later today. Thu, 07 Mar 2013 10:08:49 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965228#M38621 orbrey 2013-03-07T10:08:49Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965229#M38622 Just to say I finally have an installation appointment for tomorrow. Never have I been so anxious for everyting to go to plan! <span class="lia-unicode-emoji" title=":grinning_face_with_big_eyes:">😃</span> Mon, 18 Mar 2013 15:43:44 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965229#M38622 leowooller 2013-03-18T15:43:44Z https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965230#M38623 I've just double checked and can see that you're all booked in for tomorrow morning. Mon, 18 Mar 2013 16:36:47 GMT https://community.plus.net/t5/Plusnet-Feedback/My-broadband-order-so-far/m-p/965230#M38623 Pettitto 2013-03-18T16:36:47Z