topic Re: FTTC install today in Plusnet Feedback

FTTC install today

joncooper — Tue, 19 Feb 2013 12:33:02 GMT

appointment booked for this morning, router turned up a couple of days ago - all arranged in one phone call
engineer phoned about 10ish saying he was at the box and about to start work
1/2 hours later he was in the house changing master socket etc
he pushed (pre-booked) extension cabling through conduit I had all ready in place
Installed modem etc in cupboard right in center of house exactly where I wanted it
all working within an hour and household very happy
just one last thing, if someone at plus.net could check the profile is actually set at 80/20
as BT speedtester seems to suggest it could be 40/10 - but I am not sure son isn't hogging it already

Re: FTTC install today

joncooper — Tue, 19 Feb 2013 12:42:14 GMT

Re: FTTC install today

adamwalker — Tue, 19 Feb 2013 13:27:54 GMT

Hi there and thanks for the feedback,
I've checked the details of your order and the account and everything is set correctly for "80/20" speeds. So, if you don't see any improvement over the next few days I'd advise raising a fault: http://faults.plus.net

Re: FTTC install today

joncooper — Tue, 19 Feb 2013 13:38:34 GMT

thanks Adam, I'll keep an eye on it - and maybe try a different LAN cable

Re: FTTC install today

jtemplar — Tue, 19 Feb 2013 18:52:54 GMT

Hi Jon
Try rebooting the BT modem and then use the BT Wholesale Broadband Performance Test.
Regards
John

Re: FTTC install today

NedLudd — Tue, 19 Feb 2013 19:16:46 GMT

Welcome aboard Jon!