https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/963712#M38336 Have posted before to say how great PlusNet is, but I would just like to post again to clarify.<BR />I was with a terrible local ISP before I switched to PlusNet and was plagued with disconnects and shoddy customer service.<BR /><BR />I switched to Plusnet (ADSL) and was plagued with constant disconnects - I raised a ticket and in no time they found I actually had a fault on the BT line (the line rental side of things).<BR />Well after that I had no problems for several years then I decided to upgrade to fibre.<BR />It actually works out cheaper to get fibre for us as we have 5 people in our house using the internet, and with the fibre extra / pro addon (£25 / month) we don't even use half the download limit. This is with people watching netflix constantly and a load of gaming patches etc.<BR />Joanne and several others from customer support helped us after giving them a direct private message on their forum account.<BR /><BR />Would just like to say thanks again for a consistent, quality service.<BR />Thanks again PlusNet <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 14 Feb 2013 22:08:42 GMT tjd 2013-02-14T22:08:42Z https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/963712#M38336 Have posted before to say how great PlusNet is, but I would just like to post again to clarify.<BR />I was with a terrible local ISP before I switched to PlusNet and was plagued with disconnects and shoddy customer service.<BR /><BR />I switched to Plusnet (ADSL) and was plagued with constant disconnects - I raised a ticket and in no time they found I actually had a fault on the BT line (the line rental side of things).<BR />Well after that I had no problems for several years then I decided to upgrade to fibre.<BR />It actually works out cheaper to get fibre for us as we have 5 people in our house using the internet, and with the fibre extra / pro addon (£25 / month) we don't even use half the download limit. This is with people watching netflix constantly and a load of gaming patches etc.<BR />Joanne and several others from customer support helped us after giving them a direct private message on their forum account.<BR /><BR />Would just like to say thanks again for a consistent, quality service.<BR />Thanks again PlusNet <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 14 Feb 2013 22:08:42 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/963712#M38336 tjd 2013-02-14T22:08:42Z https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/963713#M38337 They are pretty good aren't they.&nbsp; I had a problem with my line and I honestly think I would have struggled with another company to resolve it, but a few messages on here and it was all fixed.<BR />Just an observation though- do you really need the pro add-on?, I thought it wasn't worth it with the fibre unlimited?<BR />There is prioritisation on the line which makes sure games and VOIP etc get priority (it works great for me).&nbsp; Is it maybe worth cancelling that? Fri, 15 Feb 2013 07:49:30 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/963713#M38337 peterb99 2013-02-15T07:49:30Z