topic Re: Another BT Openreach no show in Plusnet Feedback

Another BT Openreach no show

ITWorks — Thu, 14 Feb 2013 18:04:01 GMT

Signed up my sister in law for phone and bb, bb not worked from the off (not syncing).
Engineer booked for 8 - 1 today , no show , so more time off will be needed. (Will be checking out the MSE link )
These people are just a law to themselves, if its good enough for them to charge the customer if no ones in , it should be just as good for the customer to have the same amount as compensation automatically, when they are a no show.
If this was applied i am sure missed appointments would be reduced greatly.
Regards
Mike

Re: Another BT Openreach no show

kuga — Fri, 15 Feb 2013 02:47:38 GMT

Well I agree with you Mike as I suffered the BTOR no show last year and all the excuses
Wouldn't It be a good idea If BT was fined for missed appointments like the airlines and train companies are fined for late departures etc
why don't we start a goverment e petitions I wonder how long it would take to get the 100,000 signatures needed to get it debated

Re: Another BT Openreach no show

ITWorks — Fri, 15 Feb 2013 07:39:09 GMT

Would be much appreciated if someone from DC could take a quick look at the ticket (#65653406) and book another visit if possible
Regards
Mike

Re: Another BT Openreach no show

adamwalker — Fri, 15 Feb 2013 09:54:50 GMT

Sorry to hear about that I.T.Works I'm going to take a look now.

EDIT: I just called and left a voice mail. Notes show that the engineer left a voice mail yesterday apologising and providing a contact number for your siser-in-law to call and make a new appointment. I've also sent them an SMS with the details.
Adam

Re: Another BT Openreach no show

ITWorks — Fri, 15 Feb 2013 19:26:17 GMT

Hi Adam
Thanks for the info
Have now re booked with them for next Monday between 8 and 1 , lets hope they show this time.
Regards
Mike

Re: Another BT Openreach no show

orbrey — Mon, 18 Feb 2013 11:31:15 GMT

Hi there, I can see Adam has this in hand and will be updating you after lunch - certainly hope the engineer turns up and gets things sorted though, if he hasn't already. Please keep us posted.

Re: Another BT Openreach no show

ITWorks — Mon, 18 Feb 2013 12:08:25 GMT

Hi Matt
The engineer turned up this morning, so just waiting to hear back from my sister-in-law.
Regards
Mike

Re: Another BT Openreach no show

ITWorks — Mon, 18 Feb 2013 13:17:05 GMT

Just heard back , all up and running now
If someone could sort out for the downtime and the missed BTOR appointment, would be much appreciated.
Regards
Mike