topic Re: Help, new BT broadband thing is confusing in Plusnet Feedback

Help, new BT broadband thing is confusing

David_W — Sun, 13 Jan 2013 18:43:50 GMT

They changed it and now it's really confusing about if I can and cannot get Fibre, it says "Our records show the following FTTP network service information..." so does that mean FTTP is available? It's not shown in the big box so is it not, though just checked my dad's phone and it changed Copper Multicast to Fibre Multicast so it's not as helpful as the previous one which gave no information at all. Screenshot provided.
/edit - just checked my dad's number again and at the top it shows:
WBC FTTC Up to 63.3 Up to 20 -- Available
Which adds to the confusion, why doesn't it say "WBC FTTC" or "WBC FTTP" Unavailable rather than give that FTTP network message and no further information?

Re: Help, new BT broadband thing is confusing

kmilburn — Sun, 13 Jan 2013 23:31:13 GMT

From what I am aware, if FTTP or FTTC isn't available, it's not mentioned at all (my number shows FTTC information, but there is no mention of FTTP). BT seem to take the approach of; if it isn't available, don't mention it.
So your dad should be able to get FTTC, and implication is you may well be able to get FTTP.

Re: Help, new BT broadband thing is confusing

anniesboy — Mon, 14 Jan 2013 08:33:43 GMT

On the plus side ,you can now see which cabinet you are connected to.

Re: Help, new BT broadband thing is confusing

dvorak — Mon, 14 Jan 2013 08:37:55 GMT

checking mine and my parents I see fttc active for mine and fttc proposed date for my parents all in the top box, so I would assume that there is nothing for you

Re: Help, new BT broadband thing is confusing

bobpullen — Mon, 14 Jan 2013 08:42:07 GMT

Ooh, didn't realise this had changed! I agree that the FTTP text adds confusion. I'd warrant a guess it's not going to be available but I can check for definite when I get to the office...

Re: Help, new BT broadband thing is confusing

jelv — Mon, 14 Jan 2013 08:45:44 GMT

Could somebody who either has fibre or knows for definite fibre is available try putting their number in to http://www.dslchecker.bt.com/adsl/adslchecker.welcome and post the screen shot (with the telephone number blanked) please?

Re: Help, new BT broadband thing is confusing

MisterW — Mon, 14 Jan 2013 08:53:53 GMT

Here you go...

Re: Help, new BT broadband thing is confusing

dvorak — Mon, 14 Jan 2013 08:53:55 GMT

Here you go

Re: Help, new BT broadband thing is confusing

jelv — Mon, 14 Jan 2013 09:04:29 GMT

It is confusing. It looks like the text below the box is triggered by the exchange having fibre, but you have to look in the box to see if it is available on the line being checked.

Re: Help, new BT broadband thing is confusing

dvorak — Mon, 14 Jan 2013 09:08:12 GMT

Here is a proposed one for my parents a few hundred miles away. That shows that it is planned soon-ish for their cab.
weird we have the same cab or is it fixed to 48 lol

Re: Help, new BT broadband thing is confusing

mikko — Mon, 14 Jan 2013 09:12:10 GMT

Here's another one

Re: Help, new BT broadband thing is confusing

David_W — Mon, 14 Jan 2013 11:16:07 GMT

I know I am due FTTP, SuperfastCornwall put my provisioning date as November>December which then got moved to December>January (but they no longer give out forecasts as people were taking them as promises so if it's moved to January>February I'll not be told). BT Infinity's checker says I can't get Fibre so I'm going to guess that I can't actually get Fibre yet, but saying I'm on the FTTP network does muddy the water.
I figure there are 3 possible states for it, Available, Unavailable, Due, I'm either Available or Due (hopefully Available but realistically....) so the checker really should state either available or due (with a due date) but shows nothing but that comment about FTTP, I swear BT are trying to wind me up!
/edit - what is that Multicast thing anyhow? I just put in a number in my town which has FTTC and it shows Copper and Fibre multicast (whereas my dads only shows Fibre multicast), is that an indication of FTTx availability or nothing to do with Fibre at all?

Re: Help, new BT broadband thing is confusing

ejs — Mon, 14 Jan 2013 11:55:28 GMT

Does "Multi Dwelling Unit Residential" mean it's a block of flats or apartments or something like that?

Re: Help, new BT broadband thing is confusing

David_W — Mon, 14 Jan 2013 12:03:33 GMT

Yep, I'm on the bottom floor of a block of apartments (3 floors).

Re: Help, new BT broadband thing is confusing

beeceegee — Mon, 14 Jan 2013 19:36:48 GMT

I fell for it too!
That message "Our records show the following FTTP network service information..." below the table box seems to mean that FTTP will be available sometime. I managed to get some local addresses where I know fttp IS available NOW and the service appears at the top of their available product list. In those cases that line below the table also contained additional information like "UG no anticipated problems", (presumably "UnderGround" as opposed to pole delivery)
Back to checking every day
EDIT - ok got a screenshot

Re: Help, new BT broadband thing is confusing

David_W — Mon, 14 Jan 2013 22:11:24 GMT

I check several times a day in case BT are being a bit sneaky...... my fingers are still crossed for enablement this month though but I've been checking since November. The guy's were outside last month putting the fibre down so it's the waiting game and the BT checker isn't being friendly (though if it added a due date then I'd ask it to marry me!)

Re: Help, new BT broadband thing is confusing

CX — Mon, 14 Jan 2013 22:23:20 GMT

Have you checked the Openreach Where and When map?
http://www.superfast-openreach.co.uk/where-and-when/
Cabinets which are delayed should get a yellow push pin marker, along with hopefully some information on what's wrong (blocked ducts, awkward local authorities etc.).
My cabinet enablement seemed to have stalled, after some work earlier in December. I was told by somebody in Openreach that the cabinet was actually finished before Christmas. A yellow push pin appeared on the Where and When map but didn't go into details and suggested emailing Openreach. I did that, only received an automated response, but the BTW checker was updated the next day to say that the cabinet was enabled. It may be a pure coincidence, or perhaps somebody checked and corrected an error in the database.

Re: Help, new BT broadband thing is confusing

beeceegee — Mon, 14 Jan 2013 22:26:23 GMT

Quote from: David
checking since November.

only November? We have been checking since they started laying fibre nearly a year ago! There is fibre to the top of the pole outside my house. That screenshot I posted is from an address about 400 yards from me. So near.....

Re: Help, new BT broadband thing is confusing

David_W — Tue, 15 Jan 2013 00:46:52 GMT

@CX - yep, checked there, exchange has been AO for quite a while now but flag for my postcode shows no information and is just blue
@beeceegee - I'm in Cornwall so superfastcornwall are taking care of it, if you ask them "when it is due?" they would say "October/November" and then November would come around and you'd ask again and they would say "December/January" and now they say nothing except when work in the area is due to be completed, but that's the entire area so if a cabinet on the other side of town is due to be switched on in April.......
Still, could be worse, I could be further from the exchange and be struggling to get 1Mb, currently running at 9Mb which is slightly lower than the 13Mb I used to get (and now can't plug router into test socket because my homeplug died, that reminds me, will have to order some cat6 when BT thingy changes)

Re: Help, new BT broadband thing is confusing

davidj66 — Tue, 15 Jan 2013 09:49:22 GMT

Quote from: CX
Have you checked the Openreach Where and When map?
http://www.superfast-openreach.co.uk/where-and-when/

...put my postcode in; comes up with NC -NO CHANCE!!!!!!