topic Re: Very happy with Plusnet today. in Plusnet Feedback

Very happy with Plusnet today.

elkieluca — Sat, 12 Jan 2013 20:55:09 GMT

I changed my broadband from Extra to Unlimited and it started today, for some strange reason my broadband speed is higher than it was on Extra, it was 14 Mbs and now its 15. Also the bonus of being almost £2.00 cheaper is great as well.
Well done Plusnet. Glad I stayed with you.

Re: Very happy with Plusnet today.

jfrankcom — Sat, 12 Jan 2013 21:19:11 GMT

If you are so happy then why have you posted 110 times since you became a "customer" in 2010. Admit it - you are someone working for PlusNet trying to make things look better. Rather than deliberately misleadin people why don't you answer the phone and do something useful?
dick:quote

Re: Very happy with Plusnet today.

w23 — Sat, 12 Jan 2013 21:29:21 GMT

Hello jfrankcom,
All staff members (I assure you I'm NOT one either) are identified as such next to each post. The vast majority of posts here are from customers, the forum moderators are also customers (that's why it's called 'Community Forums').
I don't think any ISP gets it all right all the time, Plusnet are not perfect (though many customers will tell you they're a lot better than some), saw your other post and I can only say I sincerely hope you get it resolved soon.

Re: Very happy with Plusnet today.

jfrankcom — Sat, 12 Jan 2013 21:32:54 GMT

I don't believe ALL staff members are identified. It is is called "sock puppeting" and it is common place on forums like this. Rather than spending time and effort running this pointless forum why not have someone ANSWER THE PHONE and assist in the real world.
dick:quote

Re: Very happy with Plusnet today.

elkieluca — Sat, 12 Jan 2013 21:35:08 GMT

What the hell are you talking about jfrankcom!
You need help. I am a 71 year old pensioner who left Talktalk for Plusnet and it was the best thing I did. Of course there have been some problems along the way but PN always explained them to me.

Calm yourself down.

Re: Very happy with Plusnet today.

gswindale — Sat, 12 Jan 2013 21:37:37 GMT

Why do people who may have had issues always assume that those of us who haven't must work for the company.
I can confirm that I do not work for PN. Over the past 7.5 years I have had pretty much excellent service apart from 2 occasions. First time - support were excellent despite being extremely short staffed due to Sheffield being under 3ft of water. The 2nd time was not so good - mainly as I was having to use mobile internet to try & update calls etc.
If 110 posts in 2 & a bit years means that someone must work for PN; then what do my post statistics suggest? Am I the CEO?
I would also point out that all PN staff ARE identifiable in this forum. The Mods are independent as well. Anybody who thinks otherwise has obviously been blinded by what happens at other ISPs who may not be quite so up-front about things.

Re: Very happy with Plusnet today.

jfrankcom — Sat, 12 Jan 2013 21:40:12 GMT

Quote from: geofftswin
If 110 posts in 2 & a bit years means that someone must work for PN; then what do my post statistics suggest? Am I the CEO?

It suggests that you are extremely sad! Why don't you do something better with your time rather than brown-nose a phone provider??
I cannot use the internet, despite paying for it, I cannot complete my time sheet... I expect nobody is working at PlusNet tomorrow who can do anything helpful which means my pay will be delayed. I need this egregious organisation which is a constant disappointment (and is owned and controlled by BT) to answer the phone.

Re: Very happy with Plusnet today.

w23 — Sat, 12 Jan 2013 21:42:26 GMT

Please, that's quite unnecessary.

Re: Very happy with Plusnet today.

jfrankcom — Sat, 12 Jan 2013 21:44:24 GMT

2228 posts - is this some sort of dismal social club?

Re: Very happy with Plusnet today.

elkieluca — Sat, 12 Jan 2013 21:45:43 GMT

This is a feedback thread and I believe in giving good feedback when its due. . If that makes me sad then I don't mind but your posts make you sound a horrible person.

Re: Very happy with Plusnet today.

Strat — Sat, 12 Jan 2013 21:47:00 GMT

Mod Note
Sadly this thread is degenerating into insults.
If it continues in it's present form it will be locked.

Re: Very happy with Plusnet today.

w23 — Sat, 12 Jan 2013 21:50:32 GMT

Quote from: jfrankcom
2228 posts - is this some sort of dismal social club?

Well, it can be quite sociable.
There are members with vastly more posts than me who choose to spend their time being helpful to others with no gain to themselves other than knowing they've helped someone.
I wouldn't berate whatever you choose to do with your spare time so I'd ask you to please refrain from doing so to others.
Thank you, w23 (fellow customer).
[Edit], Thanks for stepping in Strat. Really sorry your genuine feedback post has been hijacked maryf.

Re: Very happy with Plusnet today.

elkieluca — Sat, 12 Jan 2013 21:56:19 GMT

Thanks w23, I was just thinking the same thing, the one time I give positive feedback on this thread someone spoils it. But thanks again for saying that.

Re: Very happy with Plusnet today.

jfrankcom — Sat, 12 Jan 2013 21:59:14 GMT

I am sorry if you are genuinely a customer and not a PlusNet drone... and I apologise for finding it hard to empathise with people who choose to spend their free time on the PlusNet forum... however it is PlusNet's attitude which infuriates me - rather than all this fluff why not have a 24 hour call centre and fewer mistakes?
dick:quote

Re: Very happy with Plusnet today.

w23 — Sat, 12 Jan 2013 22:07:21 GMT

As far as I understand, the call centre should be 24hour. According to this: http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats call volumes are relatively low now and wait times are short (sorry I can't vouch for their accuracy), I'd suggest giving them another call, hopefully you'll get the account problem resolved.

Re: Very happy with Plusnet today.

Chris — Sun, 13 Jan 2013 00:13:02 GMT

The call centre is indeed 24 hours, and I'm sorry to hear of the problems you've had jfrankcom but I can assure you that *all* staff that post on this forum are tagged as staff. The moderators and regular poster (who are volunteer and customers) would eat us alive if we even thought about not identifying staff members.

Re: Very happy with Plusnet today.

Luzern — Sun, 13 Jan 2013 16:58:55 GMT

I am mid 70s and have been with PN for several years, as have some of my family. The largish church I attend has all their officers etc there too. No complaints heard from any.

Re: Very happy with Plusnet today.

w23 — Sun, 13 Jan 2013 18:16:53 GMT

Well, I'm a mere 'whipper-snapper' of [undisclosed] years but both my parents and my father-in-law are also with Plusnet and all in their 70's, all would be happy to recommend Plusnet to others.

Re: Very happy with Plusnet today.

tijara33 — Mon, 14 Jan 2013 08:24:48 GMT

Out of interest I've been having a look at Talk Talk's BB forum. Unbelievable! It seems to take a minimum of at least a week to get a response from a TT employee & any follow up action takes ages. I'm sticking with PN!!

Re: Very happy with Plusnet today.

Strat — Mon, 14 Jan 2013 15:46:55 GMT

And there are people here who complain if they haven't had a staff response to a post on here for a couple of hours