topic Re: Having to leave Plusnet in Plusnet Feedback

Having to leave Plusnet

Moggy — Tue, 12 Feb 2013 13:09:55 GMT

Well,
been with F9 since 98 and because I'm moving house and not being able to have a phone line until end of June (another ISP on this line until then which will require a cancelation fee) I can't continue with my existing one until then as it won't have a number.attached to it. HOWEVER there is a cancellation fee forced upon me because of that for £25. (apparently BT charge them to disconnect me). So by all you ex F9 ers I'll be using another company as there was not attempt to keep me.

Re: Having to leave Plusnet

pwatson — Tue, 12 Feb 2013 13:41:03 GMT

Not entirely sure what Plusnet could have done here? What would you have considered a satisfactory outcome?
BT charge for ceasing an ADSL service (i.e physically removing jumpers at the exchange) and PN have passed that onto you (as explained here: http://www.plus.net/support/customer_service/billing/cessation_charges.shtml)

Re: Having to leave Plusnet

Moggy — Tue, 12 Feb 2013 15:27:34 GMT

I was willing to stay with Plusnet (it's been good) just wanted a freeze until end of June when the existing contract on the line I'm moving to expires. Who would want TalkTalk??? Anyhow it seems loyalty doesn't count for anything nowadays (car insurance comes to mind). Well the change might do me good.

Re: Having to leave Plusnet

Mayfly — Tue, 12 Feb 2013 16:07:05 GMT

But is it not up the people who live in what will be your new house to terminate the contract they have rather than you take it over an forfeit your PN account?

Re: Having to leave Plusnet

Moggy — Tue, 12 Feb 2013 16:16:20 GMT

Sorry mayfly, I didn't make it clear, but I'm moving in with my partner, so another bit of the story. Don't get me wrong though, I really liked being with F9 and for such a long time, but they didn't (or maybe couldn't) find a way to keep me. Oh and in this move I can get fibre........ whoooo hoooo

Re: Having to leave Plusnet

Mayfly — Tue, 12 Feb 2013 17:09:54 GMT

Oh I see. Hope your move goes smoothly.

Re: Having to leave Plusnet

chrispurvey — Tue, 12 Feb 2013 17:32:14 GMT

Hi Mayfly,
The cessation fee is something that is charged to us and a charge we pass to the customer, would it be worth changing package to a cheaper one for the period of time you're not going to be using it and then transfer?
Chris

Re: Having to leave Plusnet

Moggy — Tue, 12 Feb 2013 17:58:15 GMT

Thanks Mayfly.
Chris,
The lady I spoke to said that without a phone line number I can't have an account!

Re: Having to leave Plusnet

chrispurvey — Wed, 13 Feb 2013 09:41:35 GMT

Hi Moggy,
It would involve you keeping the phoneline, but maybe reduce you broadband package for the time your wished to place the account on hold?