topic Re: Exchange Status Checker - update ? in Plusnet Feedback

Exchange Status Checker - update ?

ITWorks — Mon, 11 Feb 2013 15:55:04 GMT

Is the Exchange Status Checker due to be updated soon? , i see the last update was the 25th January. One of the local exchanges where i am is showing VP as Red, and was due to be fixed 5th Feb, so would like to see if this has been done.
Regards
Mike

Re: Exchange Status Checker - update ?

chrispurvey — Mon, 11 Feb 2013 17:06:13 GMT

Hi Mike,
We update this every Tuesday, it may be that there was no update for the exchange you've mentioned.

Re: Exchange Status Checker - update ?

ITWorks — Mon, 11 Feb 2013 17:23:20 GMT

Hi Chris
It looks like the database has not been updated for any exchange since the 25th of January , can you please check this.
Regards
Mike

Re: Exchange Status Checker - update ?

Anotherone — Mon, 11 Feb 2013 22:55:30 GMT

AFAIK it wasn't done last week

Re: Exchange Status Checker - update ?

Anotherone — Wed, 13 Feb 2013 23:58:20 GMT

Cough, cough cough, very loudly

Re: Exchange Status Checker - update ?

kuga — Thu, 14 Feb 2013 05:05:09 GMT

I have been waiting five weeks for them to update my records

Re: Exchange Status Checker - update ?

adamwalker — Thu, 14 Feb 2013 10:13:20 GMT

I'll be looking at updating this at some point today.

Re: Exchange Status Checker - update ?

Anotherone — Thu, 21 Feb 2013 03:32:07 GMT

Have BTw changed the dates they update the Database and/or the dates they provide you the information?

Re: Exchange Status Checker - update ?

kuga — Thu, 21 Feb 2013 06:38:20 GMT

mine hasn't been yet

Re: Exchange Status Checker - update ?

adamwalker — Fri, 22 Feb 2013 08:58:11 GMT

The information given when we download the report can be from the previous week depending on what point in the week we're able to update the checker.
It was last updated on Tuesday of this week.

Re: Exchange Status Checker - update ?

Anotherone — Fri, 22 Feb 2013 14:27:53 GMT

Well mine says a week behind that, so are BT behind with their updates, if so could you arrange for someone to winge at them, if not there may be a gremlin in the system!

Re: Exchange Status Checker - update ?

Anotherone — Tue, 26 Feb 2013 16:47:03 GMT

Well my exchange still says 12th Feb for the last update, that's 2 weeks ago, so http://community.plus.net/forum/index.php/topic,111909.msg962565.html#msg962565 and then there is also the unanswered question in my previous post.

Re: Exchange Status Checker - update ?

ITWorks — Fri, 01 Mar 2013 14:01:10 GMT

All the exchanges I have checked say the 12th, is the going to be updated soon? I would also like to know the answer Anotherones query ( bt behind with their updates)
Regards
Mike

Re: Exchange Status Checker - update ?

rookey — Fri, 01 Mar 2013 15:37:23 GMT

Where you do this check?

Re: Exchange Status Checker - update ?

ITWorks — Fri, 01 Mar 2013 16:09:40 GMT

You can check exchange status here
usertools.plus.net/exchanges/
Regards
Mike

Re: Exchange Status Checker - update ?

ITWorks — Mon, 04 Mar 2013 15:22:36 GMT

Looks like the exchange checker database has been updated to the 1st March
Regards
Mike

Re: Exchange Status Checker - update ?

Anotherone — Mon, 04 Mar 2013 15:52:48 GMT

Yep, thanks Adam I presume, and it looks as though BT updates are still on a Friday I guess, but it would be nice to have the answer

Re: Exchange Status Checker - update ?

adamwalker — Tue, 05 Mar 2013 11:06:30 GMT

AFAIK they've been coming through on Fridays recently but I can't state for definite if they come through regularly on each given Friday as I'm aware of a few cases why they've been a few days later.
Adam

Re: Exchange Status Checker - update ?

Anotherone — Tue, 21 May 2013 19:56:02 GMT

I really must get my cough sorted

Re: Exchange Status Checker - update ?

Chris — Wed, 22 May 2013 10:26:33 GMT

Indeed it has, and as we've said previously we'll aim to do it weekly but in some instances may not be able to due to other workloads.