topic Re: Loading forum pages in Plusnet Feedback

Loading forum pages

ChrisL — Tue, 08 Jan 2013 13:32:08 GMT

Any reason why Plusnet portal -- and especially these forum -- pages are taking EVEN LONGER than usual to appear at the moment?

Re: Loading forum pages

Oldjim — Tue, 08 Jan 2013 13:34:43 GMT

If you find out let me know as it has been quite abysmal

Re: Loading forum pages

zubel — Tue, 08 Jan 2013 13:38:36 GMT

I keep getting non-responsive clicks, but intermittently. It would suggest that one of the Community servers is misbehaving.
I prodded the esteemed Lord Parr.
B.

Re: Loading forum pages

Strat — Tue, 08 Jan 2013 13:38:50 GMT

Just had time-out problems with the forum and the portal but it's back now.
Albeit with a slow forum refresh.

Re: Loading forum pages

Mayfly — Tue, 08 Jan 2013 13:42:19 GMT

Not had a problem with PN site but a lot of my normal browsing sites have been 'hanging' recently and taking a long time to load.

Re: Loading forum pages

ChrisL — Tue, 08 Jan 2013 13:57:36 GMT

I seem to be having trouble with email (POP3) too

Re: Loading forum pages

Oldjim — Tue, 08 Jan 2013 13:59:29 GMT

Mine comes through but only after a delay

Re: Loading forum pages

Chris — Tue, 08 Jan 2013 14:07:06 GMT

Yep, there's a problem but we're looking into it now.

Re: Loading forum pages

pwatson — Tue, 08 Jan 2013 14:25:50 GMT

A problem with the forum server, or more widespread?
My home connection went downhill around 13:00
Live graph below (so won't be valid from 9th Jan onwards...)

Probably coincidence as a router reboot has cured it, but another TBB graph shows similar issues:

Re: Loading forum pages

Chris — Tue, 08 Jan 2013 14:32:24 GMT

More widespread, it's a routing problem affecting quite a large amount of customers.

Re: Loading forum pages

nitram — Tue, 08 Jan 2013 14:36:29 GMT

http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus
says 'Down for maintenance' !!!

Re: Loading forum pages

Townman — Tue, 08 Jan 2013 14:49:27 GMT

Quote from: Chris
More widespread, it's a routing problem affecting quite a large amount of customers.

Chris,
I know it is early days on this issue at the moment, however when time permits, can you please find out if today's fault had any similar occurance yesterday (7th Jan 2013)? I am in the middle of a complex BB issue investigation (see ticket 63223897) and yesterday I encountered symptons identical to those I am seeing today (when there is an acknowldeged issue) from 10:30 until 19:30 (ish) when I bounced my modem. 10:30 was coincident with PN performing a 'passive' line test. I had poor BB connectivity (as now) and high packet lossess reported on TBB ping graph (as now).
Knowledge that yesterday has some related cause to today's issue will stop me worrying about what I saw yesterday.
Regards,
Kevin

Re: Loading forum pages

Chris — Tue, 08 Jan 2013 14:51:40 GMT

I can answer that now! There wasn't a similar problem yesterday.

Re: Loading forum pages

Anotherone — Tue, 08 Jan 2013 14:56:35 GMT

@townman
I've replied to your PM on that which should save Chris Parr having to do any digging