topic Re: Can't signup :/ in Plusnet Feedback

Can't signup :/

whelpton — Sun, 06 Jan 2013 14:27:07 GMT

Hey guys,
Everytime I try to select a package to check out line speeds etc... I get:
It looks like something has gone wrong - please try again. If you keep having problems get in touch
The server returned a "500 Internal Server Error".

Re: Can't signup :/

spraxyt — Sun, 06 Jan 2013 14:55:40 GMT

Are you trying to sign up as a new customer when there is already a Plusnet service on the line or use the Product Change option?

Re: Can't signup :/

whelpton — Sun, 06 Jan 2013 15:02:40 GMT

Tried doing both using my old staff account as the basis, I get directed to the help assistant when logged in and error 500'd when I'm not...

Re: Can't signup :/

whelpton — Sun, 06 Jan 2013 18:46:41 GMT

Right, apparently the signup wizard doesn't like the Aurora browser for some reason...
I've now hit a snag in, the signup wizard wants to charge me £50 installation no matter what option I select - Apparently:
Want free activation?
Take fibre broadband, and add one of our phone packages to get free fibre broadband activation.

Quote
Your order All prices include VAT
Today's payment
Unlimited Fibre Broadband (First month)£19.99
Promotional discount (for 6 months)- £10.00
Router P&P £5.99
Line rental (First month) £13.99
Installation charge £49.99
Talk Evenings & Weekends (First month)IncludedVoicemail (1571) (First month)Included
Today's total£79.96
Monthly payment
Unlimited Fibre Broadband£19.99
Promotional discount (for 6 months)- £10.00
Line rental£13.99
Monthly total£23.98

Can someone clarify if the setup is still free with phone product or if it can be deferred at all these days?

Re: Can't signup :/

spraxyt — Sun, 06 Jan 2013 19:33:36 GMT

The Fibre Broadband FAQ says set up is free if the phone service is added (link).

Re: Can't signup :/

whelpton — Mon, 07 Jan 2013 09:39:19 GMT

Yeah that's the documentation that I was going off as well as the information on the order page, yet selecting evenings and weekends as a phone tariff still presents me with a £50 openreach setup fee!

Re: Can't signup :/

Anonymous — Tue, 08 Jan 2013 08:17:00 GMT

Keith, I'm pretty sure that £49.99 charge is for the phone line installation. If you take fibre broadband with calls then you don't pay for the *fibre* install but if an engineer needs to attend to install a new phone line, that would be chargeable.

Re: Can't signup :/

whelpton — Tue, 08 Jan 2013 18:07:05 GMT

Thanks Rob, I do have an smpf phone line already, would a new one need to be installed by openreach or is wlr not identifying my line properly?

Re: Can't signup :/

Anonymous — Thu, 10 Jan 2013 16:05:25 GMT

Hi again Keith. Sorry for the delay in replying. Have you got it sorted yet? If not, drop me a PM with the phone number and a contact number for you and I'll take a look.
Rob