https://community.plus.net/t5/Plusnet-Feedback/Confused-By-Dates/m-p/957257#M37403 Hi there, <BR />I've checked and your order is due for the 22nd as opposed to the 23rd. <BR />Sorry for any confusion, this is a legacy feature from a time when accounts needed to be activated manually and we'll most likely get this removed/altered in the future. <BR />Adam Wed, 02 Jan 2013 09:32:16 GMT adamwalker 2013-01-02T09:32:16Z https://community.plus.net/t5/Plusnet-Feedback/Confused-By-Dates/m-p/957256#M37402 I see the install date is 22/01/13, however on this page (https://portal.plus.net/my.html?action=adsl_status) it says "Your broadband order should complete on 23rd Jan 2013 - After 12pm. Please note that this date can sometimes change. We'll let you know if this happens.".<BR />Does this mean that I will be on my old ISP until the 23/01/13 or simply that I should be on Plusnet from once the install is complete on the 22nd (and your system clears everything outstanding on the 23rd?<BR />Thanks - Happy New Year Tue, 01 Jan 2013 20:11:30 GMT https://community.plus.net/t5/Plusnet-Feedback/Confused-By-Dates/m-p/957256#M37402 shalom2010 2013-01-01T20:11:30Z https://community.plus.net/t5/Plusnet-Feedback/Confused-By-Dates/m-p/957257#M37403 Hi there, <BR />I've checked and your order is due for the 22nd as opposed to the 23rd. <BR />Sorry for any confusion, this is a legacy feature from a time when accounts needed to be activated manually and we'll most likely get this removed/altered in the future. <BR />Adam Wed, 02 Jan 2013 09:32:16 GMT https://community.plus.net/t5/Plusnet-Feedback/Confused-By-Dates/m-p/957257#M37403 adamwalker 2013-01-02T09:32:16Z https://community.plus.net/t5/Plusnet-Feedback/Confused-By-Dates/m-p/957258#M37404 Many thanks Andy for the reply - BTW I got the router that Chris sent out, please pass on my thanks. Now, I just need to wait to the 22nd! Wed, 02 Jan 2013 10:07:53 GMT https://community.plus.net/t5/Plusnet-Feedback/Confused-By-Dates/m-p/957258#M37404 shalom2010 2013-01-02T10:07:53Z