topic Re: Minor Member Centre issue with Unlimited in Plusnet Feedback

Minor Member Centre issue with Unlimited

pwatson — Sun, 03 Feb 2013 12:18:26 GMT

<Pedant mode>
Now I've changed to Unlimited and the 'View Your Usage' section shows me that my allowance is 0KB and that when I exceed this a further 0KB will be added at a cost of £0.00...
Shouldn't it be that I have an infinite allowance?
Alternatively, remove the references to allowances completely for Unlimited accounts?
</Pedant mode>
Obviously this is a very minor issue and you've probably got better things to do!

Re: Minor Member Centre issue with Unlimited

Strat — Sun, 03 Feb 2013 12:39:15 GMT

I suspect the allowance on unlimited is not set at infinity but at a figure no-one is liable to reach

Re: Minor Member Centre issue with Unlimited

pengbo — Sun, 03 Feb 2013 13:25:18 GMT

I think if you read the announcement thread you will see it's a known issue.

Re: Minor Member Centre issue with Unlimited

mikko — Sun, 03 Feb 2013 21:37:20 GMT

It's OK by me.
I'm on unlimited but still like to see my usage so wouldn't mind if the usage page is kept as is.

Re: Minor Member Centre issue with Unlimited

pwatson — Sun, 03 Feb 2013 22:28:43 GMT

Absolutely agree that seeing usage is very useful and I'm not suggesting getting rid of the page, just correcting the references to 0KB... Saying I've used 1.6GB out of 0KB is wrong - Saying I've used 1.6GB is fine.
As I said, there's probably far more important things to fix first

Re: Minor Member Centre issue with Unlimited

ejs — Mon, 04 Feb 2013 13:31:08 GMT

I don't remember seeing any 0KB limit on the old Unlimited usage pages, although I didn't look at them very often.

Re: Minor Member Centre issue with Unlimited

pwatson — Mon, 04 Feb 2013 13:37:27 GMT

Quote from: Strat
I suspect the allowance on unlimited is not set at infinity but at a figure no-one is liable to reach

That would be very dangerous as:
a) Some customers may try very hard to test this
b) It may lead to accusations that the product isn't unlimited as you're limited to 1 Yottabyte* per month

*http://en.wikipedia.org/wiki/Yotta-

Re: Minor Member Centre issue with Unlimited

Chris — Mon, 04 Feb 2013 13:38:47 GMT

There's no limit set.
The 0kb display is something we're going to fix, it's raised as a bug and will be fixed once some higher priority issues have been resolved/