topic Re: Not good start in Plusnet Feedback

Not good start

Geordio — Thu, 27 Dec 2012 12:52:04 GMT

I signed up with plusnet following a house move, after experiencing poor customer service with BT.
After speaking to plus net, I decided to go with them, however since then it has been one issue after another.
Account user name and password were set up incorrectly so I couldn't access my account order line, in trying to resolve this the helpline staff were unhelpful, and now a delay in my activation date of another week, despite cancelling appointments so I could be around for the initial date.
In hindsight it seems it was better the devil you know!

Re: Not good start

chrispurvey — Thu, 27 Dec 2012 16:53:17 GMT

Hi Geordio,
Sorry to hear of your less than satisfying start with us.
Also apologies for the delay with the activation, it will go live on the 11th. I'd be more than happy to oversee this and make sure it does go according to plan.
Chris

Re: Not good start

Geordio — Thu, 27 Dec 2012 18:55:59 GMT

I appreciate the response. After further discussions with the helpline, it seems I have no alternative but to wait.
If I had been given this connection date at the outset I would not have transferred.
Shame it wasn't apparent when my order was taken.

Re: Not good start

chrispurvey — Fri, 28 Dec 2012 11:17:38 GMT

Hi,
It is not an ideal situation for you, but we'll do all we can to put this right and provide the service we expect of ourselves.
If you have any questions then give me a nudge and I'll be happy to help.