https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Assist/m-p/952399#M37096 Are you using a Windows computer which has Internet Explorer installed? And were you using IE when the download failed?<BR />Does the help guide <A href="http://www.plus.net/support/assist/help.shtml">http://www.plus.net/support/assist/help.shtml</A> gives any clues? Fri, 21 Dec 2012 19:29:37 GMT spraxyt 2012-12-21T19:29:37Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Assist/m-p/952398#M37095 I'm a new transferee from TalkTalk and thought that downloading the Assist software would be a great help to me.&nbsp; Unfortunately, despite being on the web, it will not download saying I'm not connected!<BR />Is there a simple answer for a "senior surfer" to follow please? Fri, 21 Dec 2012 18:19:37 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Assist/m-p/952398#M37095 hopscotch 2012-12-21T18:19:37Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Assist/m-p/952399#M37096 Are you using a Windows computer which has Internet Explorer installed? And were you using IE when the download failed?<BR />Does the help guide <A href="http://www.plus.net/support/assist/help.shtml">http://www.plus.net/support/assist/help.shtml</A> gives any clues? Fri, 21 Dec 2012 19:29:37 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Assist/m-p/952399#M37096 spraxyt 2012-12-21T19:29:37Z