https://community.plus.net/t5/Plusnet-Feedback/Nightmare-Customer-Service-So-Far-and-quidco-issues/m-p/952228#M37087 Well were to start I researched a lot before deciding to go with plus net as they SEEM to have a good customer service reputation..!<BR />Firstly I had an online chat with advisor to check if I put an order through I could delay my activation day he said yes no problem apply online then call up to add message to account for delay.<BR />I did this and got a lady CSA who said she added a note and it shouldn't be a problem and would call me about changing payments<BR />The next day she didn't so my first bad experience. I called myself&nbsp; the next day and got another lady who confirmed that the message was on my account to delay activation for phone line till 25th February and asked her if I needed to call again or could I trust this would be actioned as I had already been kept waiting over 15 mins for each of these calls to be answered she responded that I shouldn't need to,but suggested i did as some times messages on accounts get missed,and i should watch email notifications.<BR />Today i get a text at 12 noon saying my phone line will be activated today 1/2/2013.....i call up after waiting 30 mins to be answered get told its too late to delay activation all apologies and charges will get&nbsp; refunded to my account ,and to be fair Scott who dealt with me was apologetic and helpful.<BR />He also said he'd delay the broadband activation and call me later in month about BB activation.....then i get an email 2hrs later telling me there direct debiting charges for broadband setup which i shouldn't be paying for and doesn't need setting up yet.<BR />Also my quidco&nbsp; for £80 hasn't tracked but have raised claim with them although not sure how all this going on is going to effect it all.<BR />They have now sent an email to the billing team to try and resolve it.<BR />All in all a very awful experience so far i must say with Plusnet apart from Scott ...will keep this thread updated ...!!<BR /> Fri, 01 Feb 2013 15:22:09 GMT ajs1544 2013-02-01T15:22:09Z https://community.plus.net/t5/Plusnet-Feedback/Nightmare-Customer-Service-So-Far-and-quidco-issues/m-p/952228#M37087 Well were to start I researched a lot before deciding to go with plus net as they SEEM to have a good customer service reputation..!<BR />Firstly I had an online chat with advisor to check if I put an order through I could delay my activation day he said yes no problem apply online then call up to add message to account for delay.<BR />I did this and got a lady CSA who said she added a note and it shouldn't be a problem and would call me about changing payments<BR />The next day she didn't so my first bad experience. I called myself&nbsp; the next day and got another lady who confirmed that the message was on my account to delay activation for phone line till 25th February and asked her if I needed to call again or could I trust this would be actioned as I had already been kept waiting over 15 mins for each of these calls to be answered she responded that I shouldn't need to,but suggested i did as some times messages on accounts get missed,and i should watch email notifications.<BR />Today i get a text at 12 noon saying my phone line will be activated today 1/2/2013.....i call up after waiting 30 mins to be answered get told its too late to delay activation all apologies and charges will get&nbsp; refunded to my account ,and to be fair Scott who dealt with me was apologetic and helpful.<BR />He also said he'd delay the broadband activation and call me later in month about BB activation.....then i get an email 2hrs later telling me there direct debiting charges for broadband setup which i shouldn't be paying for and doesn't need setting up yet.<BR />Also my quidco&nbsp; for £80 hasn't tracked but have raised claim with them although not sure how all this going on is going to effect it all.<BR />They have now sent an email to the billing team to try and resolve it.<BR />All in all a very awful experience so far i must say with Plusnet apart from Scott ...will keep this thread updated ...!!<BR /> Fri, 01 Feb 2013 15:22:09 GMT https://community.plus.net/t5/Plusnet-Feedback/Nightmare-Customer-Service-So-Far-and-quidco-issues/m-p/952228#M37087 ajs1544 2013-02-01T15:22:09Z https://community.plus.net/t5/Plusnet-Feedback/Nightmare-Customer-Service-So-Far-and-quidco-issues/m-p/952229#M37088 I'm sorry to hear about the issues so far, however it sounds like Scott&nbsp; has things in hand for you. Keep us updated and let me know if you need any further help.<BR />Adam Mon, 04 Feb 2013 09:29:28 GMT https://community.plus.net/t5/Plusnet-Feedback/Nightmare-Customer-Service-So-Far-and-quidco-issues/m-p/952229#M37088 adamwalker 2013-02-04T09:29:28Z