topic Re: Suggestion about email notifications during order progress in Plusnet Feedback

Suggestion about email notifications during order progress

Sebtomato — Thu, 31 Jan 2013 14:07:02 GMT

Hi,
Apart from receiving one email after signing up, nothing received from Plusnet.
I would suggest the following:

Send one email when the router is dispatched

Send one email the day before the installation is due for fibre, to remind people

etc...

Thanks,
Seb

Re: Suggestion about email notifications during order progress

chrispurvey — Thu, 31 Jan 2013 16:06:08 GMT

Hi Seb,
I've replied to your other thread regarding the engineer no-show.
We do send a text out to confirm that the router has been dispatched(that's providing you have a mobile assigned to the account)
I will bring the points up you've mentioned will the relevant team.

Re: Suggestion about email notifications during order progress

jelv — Thu, 31 Jan 2013 16:10:46 GMT

Quote from: Sebtomato
Send one email the day before the installation is due for fibre, to remind people

You forgot to mention the email to be sent to the engineer!

Re: Suggestion about email notifications during order progress

mushy — Thu, 31 Jan 2013 22:08:08 GMT

Occassional on the forums there has been mention of tickets being automatically closed without intervention and users not knowing or not being notified of certain events.
I think it is when upgrades are ordered or take place that tickets are issued and go straight into closed tickets, maybe they shouldn't be closed untill after the upgrade has taken place or require the EU to close them so they are aware of them.