topic Customer Feedback Survey Unuseable in Plusnet Feedback

Customer Feedback Survey Unuseable

quelquod — Wed, 19 Dec 2012 19:08:17 GMT

Oops!
I've had an email on behalf of PlusNet asking for feedback on a recent ticket. Sadly the link in the email is invalid. I guess PlusNet won't be getting too much feedback eh?
Link is http://www.plus.net/survey_tickets BTW.

Re: Customer Feedback Survey Unuseable

Chris — Wed, 19 Dec 2012 22:06:48 GMT

Unfortuntely we broke it as part of the overnight rollout it's being worked on and should be fixed in the next few days.

Re: Customer Feedback Survey Unuseable

custos — Fri, 28 Dec 2012 17:40:14 GMT

I have also had a request for feedback after a recent phone call to support but the link I was sent www.plus.net/survey_voice does not work either!

Re: Customer Feedback Survey Unuseable

custos — Wed, 02 Jan 2013 16:01:45 GMT

Just a reminder that both of the above links are still broken and as a very satisfied customer I would actually quite like to be able to fill out a customer satisfaction form 🙂

Re: Customer Feedback Survey Unuseable

adamwalker — Thu, 03 Jan 2013 09:58:45 GMT

Thanks, we haven't forgotten
We have this logged under problem ID 73813, sorry for the delay but we hope to have that sorted soon.
Adam

FYI I've just found this direct link in one of James' previous posts for the ticket survey: https://www.surveymonkey.com/s/YX9VLRL
Now to find the one for the call survey...

Re: Customer Feedback Survey Unuseable

drj — Thu, 03 Jan 2013 18:04:50 GMT

I've had a email today too:
[This feedback request email has been sent from an automated system as
a result of a recent contact with the plus.net Customer Support Centre.
Please accept our apologies if you have received the email in error.]
At plus.net, we very much value the opinions of our customers and would love to hear about your recent experience with our Customer Support Centre.
The survey can be found via the link below, and should take no more than a few minutes to complete.
http://www.plus.net/survey_tickets
In anticipation, I would like to thank you for taking the time in helping us to build a world class Customer Support Centre.
Regards,
Steve Woods (Director of Customer Experience)
Please do not reply to this email, as this is an unmonitored address.

The link's not working.