topic Where has my connection been? in Plusnet Feedback

Where has my connection been?

fredup — Wed, 13 May 2009 15:29:11 GMT

I would like to be able to use this facility however my connection is
> just not reliable enough. For example I could not get any internet
> connection for 3 days pout of the last seven. This has been unbelievably
> frustrating as I am trying to plan and book a holiday at the end of this
> month. Yesterday the connection was restored albeit slowly. I have just
> checked using your speed test with the following result.
> >
> I have had to revert to more reliable systems i.e the phone and ordinary
> mail.
>

jim:green tags fixed mod:end

Re: Where has my connection been?

James — Wed, 13 May 2009 15:35:54 GMT

Hi there,
In order for us to be able to investigate your fault, we need you to visit http://faults.plus.net and answer all of the questions.
It looks like you've started this a few times in the last 6 months, but you don't appear to have finished the process. If you fill in all the questions, we can do some checks and make sure that your line is being profiled accordingly.
(NB to everyone else that replies, it's a Tiscali line).

Re: Where has my connection been?

Oldjim — Wed, 13 May 2009 15:36:58 GMT

Can you post your router stats - this tells you how to get them http://www.kitz.co.uk/adsl/frogstats.php
We need speeds, attenuation and noise margin