topic Re: Excellent install - happy customer so far. in Plusnet Feedback

Excellent install - happy customer so far.

REMOVED_ACCOUNT — Fri, 25 Jan 2013 14:16:06 GMT

Only fair to share a positive install experience:
1) The engineer rang me at 10:30 not between 1-6 as offered, to see if he could come early. I said he could
2) The phone line and fibre Installs both went like a dream - the engineer was a pleasant experienced and helpful BT guy who knew what he was doing
3) My speeds have gone up from the poor ones I was getting from SKYto around 60 Mb/s
So far, I'm getting very consistent stats from speed testers, compared to the wild variations a Sky Fibre connection was giving me.

BT Speed tester = 60.65

BBC iPlayer Speed test = 58.550

Re: Excellent install - happy customer so far.

chrispurvey — Fri, 25 Jan 2013 17:15:52 GMT

Hi PonsAlias,
Great news, always nice to see a smooth install
If you've got any questions for us please give us a shout.
Chris

Re: Excellent install - happy customer so far.

REMOVED_ACCOUNT — Sat, 26 Jan 2013 09:14:38 GMT

HI,
I had to unplug my router yesterday to move it, and my speeds have dropped from 60 to 51.
Have I caused this, and will I have affected my DLM?
Thanks

Re: Excellent install - happy customer so far.

tijara33 — Sat, 26 Jan 2013 11:30:56 GMT

Are you connecting wirelessly?

Re: Excellent install - happy customer so far.

w23 — Sat, 26 Jan 2013 12:42:56 GMT

Check your BT line profile here: BT speedtest http://speedtest.btwholesale.com - ignore the preamble and just tick Yes - then select diagnostic after it completes (Stolen/Borrowed from a post by Oldjim - thanks).
The BT profile + about 3% is the FTTC sync speed so that will give you an idea whether DLM has kicked you.

Re: Excellent install - happy customer so far.

REMOVED_ACCOUNT — Sat, 26 Jan 2013 14:53:09 GMT

Hi,
I am connected with a wire.
The output of that BT test is as follows:

Download speed achieved during the test was - 50.84 Mbps

For your connection, the acceptable range of speeds is 16 Mbps-61.07 Mbps .

IP Profile for your line is - 61.07 Mbps

I was getting around 60 yesterday - but I can't tell from this whether it's DLM or not?

Re: Excellent install - happy customer so far.

w23 — Sat, 26 Jan 2013 15:03:44 GMT

I'm on a slightly lower sync (based on BT's IP Profile) than you, just did a test with the following result (just to give you a comparison).

Download speedachieved during the test was - 55.44 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-56.23 Mbps
IP Profile for your line is - 56.23 Mbps

My sync. is 58.1 Mbit/s
[Edit - Additional info]
My Plusnet 'Current Line Speed' https://portal.plus.net/my.html?action=data_transfer_speed is 78Mb
MY 'Current Gateway' http://usertools.plus.net/@gateway is pcl-ag04
You should be OK to disconnect and reconnect the router on FTTC without affecting DLM, this only monitors the modem sync.

Re: Excellent install - happy customer so far.

Oldjim — Sat, 26 Jan 2013 15:07:03 GMT

What is the current speed here https://portal.plus.net/my.html?action=data_transfer_speed

Re: Excellent install - happy customer so far.

REMOVED_ACCOUNT — Sat, 26 Jan 2013 15:13:42 GMT

Quote from: Oldjim
What is the current speed here https://portal.plus.net/my.html?action=data_transfer_speed

It's 78MB, Oldjim.

Re: Excellent install - happy customer so far.

Oldjim — Sat, 26 Jan 2013 15:20:43 GMT

In which case I have no idea why the speed has dropped

Re: Excellent install - happy customer so far.

REMOVED_ACCOUNT — Sat, 26 Jan 2013 15:24:45 GMT

Is this something I should ask Plusnet to look at? Or is it a case of waiting for the ten days?
(It's only day two, and I'm not UNhappy - but if I was getting 60 obviously I'd like to go back to that if possible.)
jim:quote

Re: Excellent install - happy customer so far.

w23 — Sat, 26 Jan 2013 15:28:59 GMT

Quote from: w23

MY 'Current Gateway' http://usertools.plus.net/@gateway is pcl-ag04
You should be OK to disconnect and reconnect the router on FTTC without affecting DLM, this only monitors the modem sync.

You could try a disconnect / reconnect via the router interface to get on a different gateway, you may be on one that's a little congested.

Re: Excellent install - happy customer so far.

REMOVED_ACCOUNT — Sat, 26 Jan 2013 16:14:38 GMT

I just checked via Plusnet again, and my current line speed has dropped to 53mb.
I've put in a ticket, just in case.

Re: Excellent install - happy customer so far.

chrispurvey — Mon, 28 Jan 2013 09:56:55 GMT

Hi,
Your line speed has dropped due to the sync rate dropping, I would firstly suggest disconnecting your connection, if you login to your router and click disconnect and power your router and modem off for a few minutes. Then power the modem on and wait for the DSL light to become stable and then login into your router and click connect.
See if your speed has then improved.

Re: Excellent install - happy customer so far.

tijara33 — Mon, 28 Jan 2013 10:01:12 GMT

As a matter of interest, how much difference does it make to your broadband experience whether or not you're getting 60 mb or 53 mb? I'm getting 43-45 mb & that seems fine to me.

Re: Excellent install - happy customer so far.

REMOVED_ACCOUNT — Mon, 28 Jan 2013 12:19:30 GMT

It only matters in so far as I'd like to be able to get the max out of my line (which is why I went to Fibre in the first place)
(I'd prefer to earn £60k but I could live very happily on £53k)
NB: I've got no problem with PlusNet at all - very content with the service so far.
But if there's anything I can do to max my connection, I'll do so.

PS: Thanks for the suggestion, Chris - I'll try that tonight.
Edit:
I'm at work but I've just checked here out of curiosity
https://portal.plus.net/my.html?action=data_transfer_speed
and it's gone back up to 62