topic Re: Upgrade to Unlimited in Plusnet Feedback

Upgrade to Unlimited

reserved — Fri, 25 Jan 2013 14:29:27 GMT

Since I upgraded to Unlimited earlier this month I have noticed that my allowance in the Members Centre is showing 0 KB:
This month you've used
X.XXGB
of your 0KB allowance
If that's correct then I go over even before I connect
Surely it should show "unlimited"!!!!

Re: Upgrade to Unlimited

Chris — Fri, 25 Jan 2013 14:30:46 GMT

It's somethign we're thinking of changing, however it's not really a high priority compared to some of the other fixes.
73862 is raised internally for this

Re: Upgrade to Unlimited

reserved — Fri, 25 Jan 2013 15:03:43 GMT

Thanks Chris

Re: Upgrade to Unlimited

mikko — Fri, 25 Jan 2013 19:44:49 GMT

Please, please keep the "This month you've used X.XXGB". I find it very useful (eg, did the 13 yr old download or stream for most of the night? And there are some other reasons too.)
What would be even more useful would be almost real-time graphs (anyone remember the graphs in the early days of Metronet?). How about it PN? Know you've got loads to do so won't hold my breath. Would be a nice refinement though.
My old ISP used to say "Not available for your plan (which was unlimited), assuming I didn't need to know.

Re: Upgrade to Unlimited

billnotben — Sat, 26 Jan 2013 00:03:30 GMT

Quote from: reserved
Since I upgraded to Unlimited earlier this month I have noticed that my allowance in the Members Centre is showing 0 KB:
This month you've used
X.XXGB
of your 0KB allowance
If that's correct then I go over even before I connect

The bit that makes me smile is if you hover your mouse pointer over the question mark on usage allowance you get:-

Quote
During this billing period you can use up to 0KB. If you use more than 0KB we'll add 0KB to your allowance (at a cost of £0.00), unless you've set a maximum extra spend at Manage My Usage.